FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is based on Time and Material (T&M). T&M is determined for every activity and/or tasks and is reviewed with the customer to ensure understanding and transparency.
- What is your typical process for working with a new customer?
We believe it best to meet with the customer and understand their problem and work with them to develop the most cost effective solution. From the meeting, we will determine the problem then develop options for the customer; there is never one solution to a problem.
- What education and/or training do you have that relates to your work?
Vocational training, multiple Masters Degrees, years of experience, and sustained learning provides a wide array of knowledge and mechanical aptitude to fix a problem or get third party expertise to do so.