Surf N Turf Pro, LLC (Landscaping)

Cape Coral, FL

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About this pro

How does your service stand out?

We are Surf N Turf Pro, LLC, a professional pool and landscaping service company that offers a wide variety of swimming pool maintenance and landscaping options to meet your every need. We strive to provide the best in customer service excellence, never leaving your property until the pool is crystal clear and your lawn is manicured. Our dedicated staff is experienced and composed of certified individuals who enjoy their job and will make sure to take care of any problem you may be having as quickly and efficiently as possible. We offer an array of services at very reasonable prices.

What do you enjoy about the work you do?

Our mission is to provide excellence in customer service. We will achieve our mission by listening to our customers, being responsive to their needs, and providing them with a level of service exceeding their expectations. We will strive for perfection in all that we do. We understand that we are in the service business, and that our ability to provide excellence in customer service is a direct result of the level of training and desire of each employee to go the extra mile for our customers. Our goal is for each employee, regardless of position within the organization, to use their own judgment and act as owners of the company when it comes to taking care of customers. No company rule or policy is more important than taking care of our customers.
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Location

Cape Coral, FL 33909

Background check

Complete

Years in business

7

Number of employees

5

Times hired on Thumbtack

39

Reviews

26 Reviews
  • Harley B. Mar 28, 2017
    Sod Installation
    Verified Review
    Nice job!
  • Heidi S. Feb 21, 2017
    Outdoor Landscaping and Design
    Verified Review
    Uncompleted Work-Never showed Up
    Set an appointment for this morning and they never showed up....followed up to see if they would still complete the job today and they responded "yes, they fell behind", called them, no response and the work is still uncompleted. Other reviews suggest this is a pattern.
    Tom K. Mar 15, 2017

    This is not our customer. The work she was asking for was not in our scope. We explained this to her when we first talk to her, that we could not do the work. It was never implied that we would ever do this job for her. We never set up an appointment, and never told her we would.

  • Dan V. Jan 26, 2017
    Tree Trimming and Removal
    Verified Review
    Great service
    Great service
  • Steve S. Jan 17, 2017
    Outdoor Landscaping and Design
    Verified Review
    I called made an appointment they never showed or called to cancel or even a follow up call , response nothing . Will not use this company
    Tom K. Jan 21, 2017

    I did call you back after getting out of the Emergency Room at Healthpark. Thank you so much.

  • Vinnie V. Dec 29, 2016
    Tree Stump Grinding and Removal
    Verified Review
    Great service
    Great team and very efficient. Pricing is fair and reasonable!!
  • Beverly G. Dec 3, 2016
    Tree Trimming and Removal
    Verified Review
    Black Olive Trimming.
    Very good experience. Professional and done in timely manner. Would use again and recommend.
  • Richard L. Nov 3, 2016
    Tree Trimming and Removal
    Verified Review
    The company did an excellent job. The project turned about to be larger than anyone could predict. The vendor delivered the service as quoted. The tidied up and cleaned the minor issues that were created. I would recommend this company to a friend.
  • Tim M. Sep 14, 2016
    Lawn Mowing and Trimming
    Verified Review
    Easy to Deal
    Surf N Turf Pro, LLC is handling my landscaping and pool service. Two in one - they are great to deal with. Professionals!
  • William N. Aug 12, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    One week after I signed up, they sold their lawn and shrub maintenance business to another company.
    Tom K. Nov 7, 2016

    I apologize for the need to let you go but we wanted you to have a company closer to you that could take care of your needs. AB Lawns has a great staff and they are our sister company. We work this way with them a lot and our customers love them.

  • Barbara K. May 18, 2016
    Lawn Mowing and Trimming (Recurring)
    Verified Review
    Wonderful job! Love having one company taking care of all my lawn and pool needs.
  • Deborah B. May 6, 2016
    Lawn Mowing and Trimming (Recurring)
    Verified Review
  • Alan S. Apr 17, 2016
    Tree Trimming and Removal
    Verified Review
  • Fran C. Apr 13, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    Very nice to deal with and quoted us exactly what we needed to bring our lawn back to our higher standards...great price as well!
  • Stan W. Apr 11, 2016
    When I have had an issue with my pool or electric heating element, Fernando was right on top of it.
  • Bill W. Apr 7, 2016
    Lawn Mowing and Trimming (Recurring)
    Verified Review
    Just contracted them to cut and trim my lawn. First service was today. Looks great!
  • Michele S. Apr 2, 2016
    Tom and his crew are outstanding. They not only maintain the optimum condition of the water, but they make sure the machinery is running efficiently.I'm glad I found them.
  • Zephia H. Apr 2, 2016
    They take care of our pool and they have been awesome. come once weekly and we have had no complaints at all. Good, friendly employees.
  • Rich M. Apr 2, 2016
    Surf and Turf maintain lawn and pool service on several rental properties of mine and I couldn't be happier with their service. A tenant asked me if I switched lawn care companies because it was perfectly manicured. Living in Connecticut, it's great to know my properties are being well taken care of and my tenants are happy.
  • Kimberly D. Apr 1, 2016
    As a property manager I truly appreciate working with this company, they are fast and efficient with any problems, questions that I have with the properties that they help me to manage. There work is the best.
  • Connie R. Apr 1, 2016
    I couldn't be happier with the service they provide in caring for my pool! They come when they say they will, are courteous and friendly, and so knowledgable about pools. My pool has never looked better! They are so professional and they have made me a totally loyal customer!
  • Pat K. Mar 30, 2016
    Pool looks good
  • Jennifer W. Mar 29, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    Really nice talking with them on the phone.
  • Jay H. Mar 28, 2016
    We had cracked hose. It was noted, quickly repaired. We were pleased with good service. Pool looks good.
  • Gary A. Mar 28, 2016
    After experiencing poor service from another pool and lawn service company, we were very pleased to have found Surf N Turf Pro. Tom and Fernando are very professional and answer all questions you may have. I like that they scrub the sides of the pool more often than other pool services. They are prompt and there every week without fail. The fact that I don't have to worry about them showing up is a relief in itself. I would recommend Surf N Turf Pro to my friends and family.
  • William B. Mar 28, 2016
    Does my pool maintenance. Been using for a few years, very reliable and efficient.
  • James L. Mar 23, 2016
    Tree Planting
    Verified Review
    Reliable, efficient, cost conscious, no issues with his former pool service

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Landscaping Service: $100 Full Service starting price for a 10,000 sq ft lot Mow entire property Weed eat all areas Edge grass with precision edger Blow off grass from all areas Spray for weeds in flower beds, sidewalks and driveway. Trim Bushes & Hedges Trim all Palms no higher than 12ft tall (Trunk Height) Monthly wet check for irrigation system $80 Standard starting price for a 10,000 sq ft lot Mow entire property Weed eat all areas Edge grass with precision edger Blow off grass from all areas
What is your typical process for working with a new customer?
Great communication and customer service along with our unbeatable staff. 1. we visit the property to asses your needs 2. we make a plan to address those needs 3. we offer you an estimate and wait to start
What education and/or training do you have that relates to your work?
Commercial Pool Contractor, Florida Nursery, Growers & Landscaping Association, FNGLA Certificate, University of Florida Best management Practices Certificate, NSPF Certified Pool Operator License, Professional Landscaping License, IPSSA Member and FSPA Member.
How did you get started doing this type of work?
I am a Retired Firefighter and wanted to start a business where I could still work with and help people. My partner Fernando has been in the business for 20 Years and my father is a 30 year retired police officer.
What types of customers have you worked with?
Commercial and Residential
Describe a recent project you are fond of. How long did it take?
Casa Di Fiori Landscape Design and Install. Took 3 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
When considering a pool or lawn service package, make sure it includes all the services you need. Most companies offer the full array of services you might want, but they may not all be included in the standard package. Our standard pool service plan and lawn care plan cant be beat!