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Hired 25 times
19 years in business
(Mountain Time Zone)
7:00 a.m. to 9:00 p.m.
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Molding or baseboards,
Thomas Hermes came to our home and inspected the work to be done. He assured us the project would be done before Thanksgiving and was going to look at his schedule. He never called back as he had promised, or responded to my text messages regarding when he would be able to start. It has now been two weeks and no communication. My husband and I are very disappointed and would not recommend his services. What a lack of professionalism!!Nov 1, 2016VerifiedHermes Homes, Inc.'s reply
Ma'am I apologize but I had to use that different phone number and was using a temporary phone for a week or two at a different number the phone was not mine and I no longer have it so you might have my other number. Which project are you referring to? I no longer have your number but have not gotten any calls or texts on this number 3038620177 but understand you are upset. That being said there is still plenty of time to finish it before thanksgiving if you'd like i can still come do it. Again i apologize. Thank you and have a nice day.
Job: Flooring removal/installation in living room, hallway, and kitchen as well as debris removal (still living in the home w/2 small children). Prior to start: Easy to reach initially but difficult to get to the location to review the work prior to start. Seemed odd, but plenty confident that he could complete the task at hand in 3-4 days. All he asked was that I leave an honest review, which I'd intended to do anyways, so here it is. Text 3JAN around 830am stating that he could come start the project the following day which was not the original discussion and initially we were unable to meet that timeline. I returned a note stating as much and did not receive a response. I messaged again 90min later noting that plans had changed and we were able to start on 4JAN -- no response. Texted at 1015pm on 6JAN (Friday night) stating that he could come the following day and look at the job as well as start. I didn't respond until the following morning since I was sleeping. But we messaged back and forth on Saturday and established that they would come Sunday morning. Day 1: Arrived early and eager to start. Very friendly and worked quickly. Completed a good amount of work through the day and departing around 515pm. Day2: (Monday) No show, no communication via text or call. I attempted to reach out multiple times without response. I messaged the main person asking if anyone was coming at 1015am as I had work requirements outside the house to address if not; no response. *I was told the following day that he (assistant) was unable to make it because he wasn't able to get gas money for the drive. Day3: (Tuesday) Received a text message from the assistant (745am) stating that he could come down to continue working. I responded stating that I could make changes to Dr appointment and be available. At 830am he said he would be here in about an hour (it's about a 30-45min commute). He arrived at 1030 and worked diligently until approximately 530-545pm. He stated that he would be back between 7 and 8 the following morning to keep things going and try to finish up the flooring portion of the install. Day4: (Wednesday) Anticipating arrival of worker between 7 and 8 my wife took off work to ensure that someone would be here to let them in as I was unable to modify medical appointments. I messaged at 750am to see if anyone was coming with no response until 10am apologizing and stating that he had fallen back asleep, was meeting with the main person very shortly and would be leaving immediately following. We messaged back and forth a bit with general information. I received another message at 1210pm and 1235pm (I was in with Dr) stating that something had come up and it was taking longer than anticipated (even though our job was going to be "top priority") that it would be best to reschedule for the following day. I returned asking him to call me with no response. I also attempted to call him three times over the next few hours with no answer. Being unable to reach him, I also message the main person asking him to call me (no response) as well as attempted to call him three times over several hours without getting him to answer. Obviously less than pleased based on lack of professionalism and feeling like I'd been consistently lied to as well as our house is in complete disarray, I called and left both of them less than cordial voicemails asking for return calls as well as stating that if they were not on site first thing the following day not to come back. I received a call at approximately 830pm from the main person simply returning a missed call. We loosely discussed things (since his phone, according to him, hasn't been working properly for several weeks and I was barely able to understand what he was saying). I reiterated that if they were not on site the following morning to simply not return. Day5: (Thursday) I called the main person at 845am asking if they were coming... connection broke and call dropped. Directly following I received a text message stating that they were already en route and would be on site in approximately 30min. They arrived shortly before 945am and began working. They completed a good portion of the remaining work through the day breaking only for lunch. We talked off and on throughout the day and prior to departing they stated that they would be back the following morning to finish the install. Day6: (Friday) No call, no message, no show. Day7: (Saturday) I sit down outlining notes as my wife calls Lowe's to have someone come out to estimate completion cost. The living room and hallway are mostly complete, kitchen 50% done and a front yard with a large pile of construction debris and a projection of a "large amount of snow" tomorrow which in this area means upwards of 20inches. I'm done at this point and will be telling these folks not to return. It's an additional expense to have to pay a pass-through but at least there's an inherent ability to have some level of accountability. Some areas are fantastic and the time and attention spent making sure the corners were nicely placed is great. There are also several portions/boards that are either slightly misplaced leaving oversized gaps as well as one board right in the middle of the hallway that has a large scuff mark clearly caused by a tool (we noticed this in sweeping up additionally after they departed so there was no foot traffic in that area between install and cleaning), there are bubbles in a couple areas due to the floor being slightly out of level - approx. 1/4" (I know that this isn't their fault, but it was my understanding that it would be taken care of as part of the install). We also noticed a large piece of carpet padding (approximately 14in x 20in) was torn out, seemingly in haste under part of the bedroom where carpet is remaining which will have to be repaired. They seem to be very hard-working and truly friendly folks but unfortunately they're insanely disorganized, horrific at communicating, and unreliable. I also can't help but question the level of honesty based on how things panned out. Unless you have a one day job and can be ready for them to arrive whenever is convenient for them, I absolutely cannot recommend hiring.Jan 14, 2017VerifiedHermes Homes, Inc.'s reply
After everyone having read this review I would like a chance to explain my side of the story. Yes I was having problems with my phone and yes I did have a kid working for me that didn't show up a couple of days which at the time I did not know . Also I would like to make a mention of the fact that I for one did absolutely not include debris removal I never do. For two I have not been paid so much as one dime from this job after completing it 90% being told the last day we showed up to leave the property never given a chance to even remedy the problem following a fuel pump going out and having to replace my cell phone the same day. I was told when I did find out about the problem and wanted a chance to fix it not to return to the property and to contact the lawyer for payment. I was originally told there was no time line on the job do it whenever. also the floor had a huge hump in it that was pretty existing which I notified the home owner was going to be extra because it involved removing a large section of the subfloor at which time they decided that they did not want to do it. I told him at the time we would do the best that we could do to make it work since he did not want to pay extra for it. I would also like to note that I did this job extremely low priced because I forgot to include removal of existing floor in my bid which by the way I was willing to eat the cost of because of my mistake by forgetting it and we had to remove an extra layer of flooring that was in the kitchen that I did not know about originally and still did it ...for free obviously. I would encourage that everyone please take time to read the rest of my reviews be fere not hiring me because of someone that just wanted an excuse to get a job done for free.
Thomas is a true professional! We've worked with many contractors over the years on multiple homes and he is by far the best. He installed our kitchen and bathroom cabinets perfectly, efficiently and quickly - we've never seen anyone work so fast and have the job done to perfection. In fact, he just finished installing a toilet for us today and did such a fantastic job we're hiring him to do 3-5 more projects. In addition, he has been on time at our house every time and returns calls and texts. If you want a contractor who will show up on time, do what they say they will do at the price they say, provide excellent work, then you want to hire Thomas....you will be very happy with the results.Nov 6, 2016Verified
Thomas did a great job on our crown molding and light rail for our cabinets, I will use him again for sure!! Great work at a fair price!Oct 20, 2018Verified
Tom Hermes answered my request promptly, came on time, did the work neatly and very professionally. His price was fair.Oct 8, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?everything is on a bid system we tend to not like working hourly because people either get taken to the cleaners by someons milking it or we make next to nothing. Also we can provide materials at a fraction of what Home Depot charges and it is better quality.
- What is your typical process for working with a new customer?Find out what it is they want to do and when they want to start it and then go from there.
- What education and/or training do you have that relates to your work?I've been doing this kind of work since I was 12 years old and owned my own business since i was 19. i have also lived here my entire life