|Monday||10:00 a.m. to 10:00 p.m.|
|Tuesday||10:00 a.m. to 10:00 p.m.|
|Wednesday||10:00 a.m. to 10:00 p.m.|
|Thursday||10:00 a.m. to 10:00 p.m.|
|Friday||10:00 a.m. to 10:00 p.m.|
|Saturday||10:00 a.m. to 10:00 p.m.|
Service First Technologies LLC
About this pro
NJun 9, 2018Verified
Service First was incredibly easy to book and they picked up and returned my laptop at the convenience of my schedule. Very professional and knowledgeable.Apr 7, 2018Verified
Extremly nice and professional guyJun 3, 2018Verified
The company has excellent problem solving skills with quick and readily available solutions. I found the company very easy to work with!May 31, 2018
The experience of having a new screen replaced on my 6S IPhone was low stress. I dropped it off at SFT, and left it there and within 3 hours, they delivered my phone with the new screen. The Staff were professional and personable and even offered me a loaner phone, promising me that the replacement job would not take a real long time. Thank you SFT, I will be recommending you to my friends and telling them what an easy transaction it was for me. sMay 23, 2018
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- What should the customer know about your pricing (e.g., discounts, fees)?SFT periodically offers promotions as well as discounts. We value our customer relationships & encourage them to opt-in via text for not only great offers but periodic updates & tech tips on what you can do to optimize your devices. We also like to keep our customers informed as to what new technologies have been added to our industry.
- What is your typical process for working with a new customer?With SFT, we understand that structure is important. We also understand that sometimes situations warrant moving away from it. Our usual workflow includes our initial contact & consultation with our customer, going over the plan for resolution, agreeing on a date & time for remote connection or physical contact with equipment, executing the plan for resolution, & testing. It is during the initial consultation that our flexible payment methods are discussed with our customer. The consultation also involves retrieving customer contact information so that we can check back on the services provided as well as give tips on how to avoid future issues.
- What education and/or training do you have that relates to your work?Gemar E. Asadullah, the owner & operator of SFT has over 16 years in the Information Technology field. These 16 years include the roles of an online support technician, PC services technician (which involve in-depth repairs of hardware & software services), & Network Support Analyst (where I maintain the network of one of the biggest law firms in the world). Past certifications include Network+, Cisco Certified Network Associate, & MS Outlook 2016. The hardware that I have experience supporting is virtually most Lenovo model laptops (T series, X series, Yogas, & carbons), tablets, HP printers, Xerox MFDS, & multiple desktop models. We regards to software I have deep knowledge of the Windows 7, 8, & 10 platforms in a corporate environment as well as a SOHO (small or home office) environment. I'm proficient in the configuration & servicing of Macs (laptops & all-in-one models) as well as different Linux flavors such as Ubuntu, Fedora, & Red Hat. I also manage Cisco Switches & routers, which includes wireless access point configuration/troubleshooting & VLAN management.