We had a great experience with Thomson AC. Everyone at the company was helpful and reaponsive. We had a few bids from different companies, but found Thomson AC to be the most reliable and honest group. My wifr and I had to work and were very comfortable leaving our house in their hands for the day. Our brand new system (including new duct work) is in excellent working condition. We highly recommend and will work with them again.Nov 1, 2018
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- What should the customer know about your pricing (e.g., discounts, fees)?We are transparent with our pricing and enjoy showing our customers the cost breakdown for your project; Equipment Cost, Material Cost, Labor Cost, and Profit. There are never any hidden fees and the price you're quoted is the price you'll pay. We have many discount options available for our customers to take advantage of.
- What is your typical process for working with a new customer?Our process for working with a new customer is very simple and stress free, we will lead you through the process to make your experience as peaceful as possible. Our customers will typically call our front office where they'll be welcomed by our friendly and helpful office staff, our office staff will assess your concerns and ask a few questions to assist you with coordinating and scheduling an appointment. When we arrive at your home you'll be greeted by a friendly and well trained Technician who will treat your home as if it's his own while resolving your comfort concerns.
- What education and/or training do you have that relates to your work?We are constantly training all personnel within our organization. We train in house, utilize manufacturer specific training programs, NATE, IHACI, and many other outside training organizations to keep up to date with the ever-evolving technology that is implemented within our industry. One of the best and most successful sources for training any employee is on-site / in-field training accompanied by experienced HVAC Foreman; nothing beats getting away from a desk and getting hands-on training.