Adon Cleaning Service
About this pro
First of all they were late arriving and first impressions make a lasting impression. She did communicate, however that she would be late. Ava and her staff of one were very sweet but didn’t deliver in quality or what was quoted. I was not happy with the quality of service, I actually had to go back over some of the work that was done, it was a rushed clean, little pride taken in doing a superb job. I went with Adon because it had several 5 star reviews, so I was stunned and disappointed that my experience did not match a 5 star review. I wish her the best but will not be a returning customer.May 20, 2018VerifiedAva S.'s reply
Karrie thank you for hiring us. As you mentioned we did notify you that we would be a few mins behind. it is our intention to always deliver excellent work at all times, we do apologize that that you had to go over some of the work as this is not customary, we always try our best to give each customer the best cleaning experience. We are 5 star because we do our work with pride and excellence and will continue to work with dignity, pride and excellence, giving each customer the best experience always.
Had a lovely experience with Ava, she was very punctual and thorough and even organized my cables!Dec 2, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Our standard Basic clean cost about 45.00 hourly for 2 cleaners. We highly recommend our Detailed clean which runs about 55.00 hourly for 2 cleaners. Additional services are done for an additional 10 to 20 dollars per item. Example cleaning of the refrigerator, oven and washing clothes.
- What is your typical process for working with a new customer?Our process is confirming the appointment, be clear about the individual or individuals that will be cleaning the homes, Our normal process is having two cleaners on most jobs, We believe in two hands make light and ensure an excellent job and happy Clients. Small jobs may just require one cleaner.
- What education and/or training do you have that relates to your work?I do have many years of Cleaning and customer service experience and managerial skills that has prepared me for serving and maintaining happy clients.