FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We can custom build a session to cater to your needs and your budget. We also have multiple packages you can choose from. Please contact us to get the details!
- What is your typical process for working with a new customer?
I am sure you have done your homework and looked through many photographer’s websites. It is important to find a photographer that meets your needs; both visually and price. We are happy to assist you with any questions you may have. Please see our frequently asked questions below. What is the cost of a session? We can custom build a session to cater to your needs and your budget. We also have multiple packages you can choose from. Please contact us to get the details! How do I book a session? If you are considering a session, please contact us as soon as possible. We are booking through December 2016. Sessions are only scheduled first thing in the morning or 90 minutes before sunset. An easy way to get a hold of us is through our “contact us” page, just fill out our form. If you do not see an email, please check your spam folder as they sometimes can get lost there. If you would prefer a phone consultation, please note that in the form with the best times to contact you. Otherwise, call us directly as we are more than happy to talk to you on the phone about our services. We generally get back to you within 24 hours. We look forward to speaking to you further about your photography needs. What is included with the Fee? Your session fee includes our time to plan each aspect of your session. We will discuss a location, your vision, what to wear, and the perfect time to shoot. We also hand edit each one of the images in the post processing. You will receive an email to access our client portal. Your images will be available to view on our client portal within two weeks of the shoot. How long does a session last? A session can last anywhere from 1-2 hours. We want to make sure we get what we need to make your memories last a lifetime. How do I get my photos? With your full session you will receive access to your digital files through our client portal for up to 14 days. We will send you an email when they are available to view. You will be able to download the allotted images based on your package. If you would prefer them on a USB drive, we will mail it to you for an additional $15.00. If your portal expires and you need more time, we can always bring it back for a small fee. Where can I print the photos? You have full access to the downloaded images with a release, you can order your images wherever you choose! If you would like professional prints, you will have the option to order them through the client portal with ease. What kind of pricing can I expect for professional prints? 4x6 ($5) 5x7 ($6) 8x10 ($10) 8x12 ($12) 11x14 ($15) 16x20 ($28) 24x36 ($75) Other sizes and products are available upon request. Why order professional prints? You are investing your time and money to get professional photos taken to celebrate a moment in your life. When getting prints from your local drug store lab, the colors and paper can be different from what you see when you are looking at your monitor. We are able to offer you top-of the line products like prints, canvases and books. Photos are on Endura pro papers in luster or metallic finishes. Luster paper produces vivid color and excellent flesh tones. Metallic paper has a glossy, chrome-like appearance and produces intense blacks and color saturation, amplifying the visual depth of any image. Who has access to the client portal? Feel free to share your gallery with others! This is a great way to save money {by letting Grandma order all of the prints she wants for herself}. You can even request GIFTS for holidays or special occasions. If I get overwhelmed during the ordering process, where can I go for help? Each one of our clients is looking for something different, we do not have one answer that fits all. We want you to HAVE FUN with this process and make these memories last a lifetime. We are here to help you through each step of the process, just give us a call! What should I expect when contacting Mint Hill Photography? A. We will contact you within 24 hours to discuss your vision, availability, and answer your questions. We will find a session date that will work with both of our schedules. Generally, sessions are from 8:00am- 1:30pm or 90 minutes before sunset. B. After you make the decision to move forward with us, you will receive an email with a model release, invoice and payment options. C. We will discuss your vision and be able to provide you with ideas of session locations, what to wear, the best time of day, etc. By the time we get to your session date, you will know what to expect and our goal is to ease you through the entire process. We are always a phone call or email away if you have any questions. What if I do not know what “style” I am looking for? We will do our best to capture your vision. If you found photos that inspire you, send them to us so we know what you like. See the style descriptions below. • Traditional/Classic (looking directly at the camera) • Candid (In the moment) • Artistic (Focus on lighting and composition) • Natuaral/Environemental (Focused on the environemnt) • High Fashion (Highlights style, hair, and makeup) What tips do you have that will make me LOVE my photos? You will receive all of this and more in an email to make sure that you are ready for photos. We are with you every step of the way.
- What education and/or training do you have that relates to your work?
We are self-taught photographers, we take many courses and classes to improve our trade. This is our passion, we are constantly reading materials and learning from our experiences. Education for a photographer never ends as technology is constantly changing.