What should the customer know about your pricing (e.g., discounts, fees)?
Some of our services can have standard pricing.
Most of them require us to view the project first, in order to give the most accurate price possible.
What is your typical process for working with a new customer?
We first like to find out what their needs & expectations are for the project. (Typically this can be done over the phone).
Most projects do require us to view them in person, so we can provide the most accurate pricing and help avoid any surprises.
For convenience, the you do not need to be there for the inspection (although we always enjoy meeting our potential customers).
After our inspection we can provide a written estimate w/ detailed scope of work and price.
What education and/or training do you have that relates to your work?
Both owners have 20 years of experience each in the construction industry.
Tamko Pro Certified Roofing Contractors.
Simonton Window Master Consultants
Simonton Window Preferred Installers.
Lead Safe Certified
We always strive to continue our education in our field by attending conferences, seminars, and classes on an annual basis.
How did you get started doing this type of work?
I worked in construction before college and my military service. I decided to get back into construction because I truly do enjoy the work. I started this company because I believe homeowners deserve better customer service and better quality work than what other companies have been providing them in the past.
What types of customers have you worked with?
We work with everyone!
Describe a recent project you are fond of. How long did it take?
We are proud of all the work we do. Every job, big or small.
What advice would you give a customer looking to hire a provider in your area of work?
Check out reviews online. Are they BBB acreddited? Are they local? These things always a pattern of what type of company they are.
What questions should customers think through before talking to professionals about their project?
Ask for references, get prices in writing. Don't set out to just find the lowest price. Find someone who knows how to do the work right. It'll be cheaper in the long run.