FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard hourly rate is $85 / hour but I've set special prices for various individual jobs (virus removal etc.). My pricing is detailed at dymaxllc.com/rates
- What is your typical process for working with a new customer?
I talk to the customer to get an idea of what they're looking for; if its a repair I'll either go to the customer site and check out the computer or remote into it to see how it's doing. If its an installation I go to the customer site and do a walk through and meet more extensively with the customer so we're both clear on expected outcomes and pricing.
- What education and/or training do you have that relates to your work?
I was fascinated with computers and bought my first one in 1985, then began endlessly tinkering with it. This led to me advocating computerization where I worked, so eventually I was hired as the computer/network support person for a technology company providing telecommunications service to a major university and hospital. After four years there I was hired as the first computer professional at a major Chicago museum (the Adler Planetarium). I built a 7 person department eventually became the director of technology, and we planned, built, configured and maintained all aspects of technology for the museum and staff over a 20 year period. A new president outsourced the entire department (and laid off almost 40 other people!) providing an opportunity for me to open my own computer consulting / support business, something I've always wanted to do.