FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I base my labor rates on the complexity of the repair, and will be happy to explain the procedures case by case.
- What is your typical process for working with a new customer?
1.) Introductory questions (device model #, symptoms and how long ago they started, what possible events may have triggered the symptoms, etc.) 2.) Source part and verify part cost/quality balance with customer. 3.) Perform repair. If any additional problems are noticed during repair, it is my policy to contact the customer with any updates to the quote/necessary repairs. 4.) Return device to customer.
- What education and/or training do you have that relates to your work?
I picked up my first soldering iron in grade school, fascinated by the concept of a pen for melting metal. Since then I've done any repair that I can get my hands on. In my senior year of high school I got certified for A+ Computer Hardware. Independently repairing as well as doing repairs for larger parent companies, I am confident in my abilities and experience in troubleshooting and repairing consumer electronics.