About this pro
25 hires on Thumbtack
Areas needing work
Did an excellent job! We are already working together again!Dec 2, 2018Verified
I hired Joe Chiavaroli for about 12-14 smaller repair projects. After a thorough inspection, I was asked to pay 75% upfront. I negotiated 50%. The hourly rate was at $75. When I checked in to see if the contractor there doing the work that he had delayed twice, I found out that the work was not done by Joe Chiavaroli, but instead by a subcontractor. When I called, there was no apology. I found the subcontractor neither reliable nor was he entirely informed about what tasks he would be doing. He came back twice, one time I saw the subcontractor he came ill-equipped, lacking a ladder to install a smoke detector. Once I met Mr. Chiavaroli on the job site as he dropped material he had bought but he did not work there. He charged an extra 15% for purchase of material that were used for the jobs, which was only true of part of the material. I have many complaints about this contractor: A repair of an appliance was extended beyond my request to stop it. The subcontractor was not able to repair it and as I requested he stop to repair he went on for longer. I was charged more than double the time than I had requested. The work was twice delayed and then excused himself for a final look through. The contractor consistently suspected me of not paying and was eager to take all he could upfront. I am also unhappy about the work quality and the work ethos. I post some of the pictures. Working materials were left in some corner, remains of trash from jobs were not removed, site was left dirty. I found this unacceptable, even more so as this contractor offers his service at $75 an hour. I found the ethos of this contractor highly questionable. When I pointed to the shortcomings of several tasks that were not addressed, others were obviously overcharged, and to the fact that I had to closely supervise his sub-contractor which was a huge time investment, and I therefore requested an adjustment of the price, the contractor made retaliatory threats. Besides using abusive language, he also researched my property and he told me multiple times he would call upon his wife's cousin, an alderman, and would retaliate with his help by pointing out code violations in my house. I am shocked about the lack of professional quality, but even more appalled about the repeated attempts to blackmail me, even including an alderman. He started to send off disrespectful texts. I found the experience most problematic.Jul 28, 2018VerifiedChicago Remodel Group LLC's reply
Well, it's great that there's two sides to every story. I'm going to do my best to empathize with Klaus P Adam and be professional, but also provide the facts. And I sincerely apologize for this long and exhausting email, but I couldn't allow this person to write a bad and unjust review without a very detailed explanation. First, Klaus P Adam contacted me at a minimum of 5 times from the day that we scheduled a meeting to the first initial meeting, two days later. Each and every call was a frantic call saying that "time was of the essence" and he needed work done ASAP. When the time came to meet, Klaus had me meet his tenant at his property on S. Indiana, which I found to be further concerning given that she was the person reviewing the items that needed to be fixed and walking the property with me. Why didn't the actual landlord show up if this was such a huge issue? After spending about 30 minutes with his tenant and walking thru the property, I was even further pessimistic about doing any work for Klaus. The tenant lived on the ground floor and her pregnant daughter lived upstairs on the second floor. She went on and on about how the property has had nothing but issues from the day that they moved in and that Klaus had not made any efforts to fix any of these, neglected the countless requests and this was going on for over 6 months. There were three estimates that were provided to Klaus. One each for the first floor, second floor and common area. The first floor had the most concerning items, including mold, constant leaking windows, one bathroom only, with a non-functional shower - forcing grown adults to take baths versus a shower and non-functional smoke and carbon monoxide detector. Further, the tenant explained that she watched children at her home and why this was so concerning. Next, the common areas leading upstairs where the pregnant daughter lived had no handrails and no working light bulbs. The second floor had the least amount of issues, but still no working shower and no smoke and carbon monoxide detectors. Again, we provided three separate prices, one each for the first floor, second floor and common areas. My suggestion was to fix the common area first given that the tenant living on the second floor was pregnant and there were no handrails and working lights. Klaus wanted to fix the second-floor items first, so we agreed. Klaus is correct about asking for 75% upfront. Given the frantic request to start work immediately, him not showing up for the initial walk-thru, the condition of the property and all of the details that the tenant provided about her landlord, I felt 75% was appropriate. He immediately balked and went on and on how this wasn't fair, so we agreed on 50% - a mistake, I should have asked for 100%. I must add that I never ask for any money upfront unless a specific material needs to be ordered as a "special order". After all of this, I should have never agreed to do any work for this person and should have followed my initial gut feeling. But, both tenants were very upset, and it seemed that they had no other options as their landlord wasn't making an effort to address these issues. I can go on and on, ultimately, Klaus paid $867 upfront and agreed to pay all materials plus 15% for the time to drive and pick-up the materials. He only paid one bill and refused to pay the remaining bills b/c he claimed that he "didn't authorize" those purchases, even when receipts were provided with professionally prepared invoices. The final bill was reduced because some items couldn't be completed. For example, Klaus had a brand-new dishwasher that had been installed previously, but never worked. He asked us to fix and/or repair. After 2 hours, we realized that it was a manufacturer issue. Originally, he agreed to 3.5 hours to repair, but we reduced to 1 hour and had about $30 worth of materials. Two days later he contacted me and said that there was a manufacturer warranty and the dishwasher was going to be replaced, so he refused to pay any money towards my bill of 1 hour that he requested to have repaired originally. In the end, it was a valuable lesson learned on my part. He refused to pay the final bill of $660. I should have gone with my gut feeling. His reasoning for not making final payment was because he "only receives $900/month in rent and taxes are $200/month". My response was that he should have never agreed to the estimate with the all of the specific pricing included. My guess is that this is what he does and why his building is in such horrific condition. Also, he wouldn't allow any further access to finish any of the small tedious repairs to complete the job - more justification for him to not make good on an agreement or request for final payment. He makes mention of something about a wife and alderman, not sure what he is talking about. My only comment was that I was going to make sure to let the City of Chicago know about the condition of the property, including mold, no handrails, leaking windows, no operating shower amongst other things - all of which was the recommendation of his own tenants when they found out that he wasn't paying us for the work that was completed. Honestly, this has taken up too much of my time already. He was able to get honest work completed and is $660 richer. My other ratings have all been great and hopefully if you actually read this long and exhausting story, you will still give me an opportunity to show that this is the furthest from the truth of how I operate my business. If you need referrals, I'm glad to provide countless clients whom have had a great experience in working with me. For any contractor doing work or tenant considering renting from Klaus P Adam, beware. I can provide you with his current tenants contact info and you can speak with them.
Joe and his Team ( Justin) saved us. Joe has excellent communication. The project was completed in a timely fashion and they were very professional. For a last minute/ emergency/ project Joe gave us a fair price. He is highly recommended! Thank you Joe for coming to our rescue! Joe has a COI if you are considering him for a business project.Oct 24, 2018Verified
Joe did a great job of repairing an AC vent and a towel rack ... and at a very fair price. He was very professional and punctual. Highly recommended !!!Aug 14, 2018Verified
Joe was great! We were in a very tight timeline due to needing last minute repairs on the house we were selling. He did the work quickly and to our satisfaction. He was great about working with us remotely, even offering to video chat with us to show us the work and what needed to be done! If we were staying in the Chicago area we definitely would use him again!Aug 6, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I try to be as fair as possible. Our first hour is typically higher than the rest to cover some travel time, picking up materials, parking and various overhead. Almost all jobs are priced based on an estimation of hours. If the job is less than $500, we won't ask for any deposit to start work. If the job is greater than $500 or the material need to be ordered, we might ask for a deposit of 50%. Most of the request for quotes that we receive are very vague in the details. Further, we like to be competitive with our price. The price that is initially provided is an estimation based on the details that are provided to us. The actual price may increase or decrease based on the actual work. We will always provide you with a written proposal once we meet in person and before we get started.
- What is your typical process for working with a new customer?In an ideal situation, I prefer to meet in person to review the work, discuss all options and materials selection (if applicable). At that time, I will either provide a price on site or ask that I can have some time to provide a more accurate proposal. If we can agree on the pricing, schedule and terms, we will schedule the work to begin at the clients convenience. We can work with a relatively small amount of time to get started as we have 3 individuals who are scheduled each and every day.
- What education and/or training do you have that relates to your work?I have almost 20+ years in the construction and remodeling industry with almost 10 years in real estate. Throughout high school and college I worked part-time and full-time (during summer break) doing masonry, concrete, framing and carpentry. After attending Ohio State University and studying construction management, I worked for 10 years for the largest distributer of building materials nationally, selling to numerous top 25 homebuilders in the country. During this time, I was responsible for estimating all aspects of construction and have a very vast knowledge with blue-prints and installed sales to include framing, exterior and interior trim, windows, roofing and cabinetry.
|Sunday||6:00 a.m. to 9:00 p.m.|
|Monday||6:00 a.m. to 9:00 p.m.|
|Tuesday||6:00 a.m. to 9:00 p.m.|
|Wednesday||6:00 a.m. to 9:00 p.m.|
|Thursday||6:00 a.m. to 9:00 p.m.|
|Friday||6:00 a.m. to 9:00 p.m.|
|Saturday||6:00 a.m. to 9:00 p.m.|