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Very happy with my end result and I'm a service plumber So I'm pickySep 12, 2016VerifiedDan D.'s reply
Thank you very much for the review, David! Greatly appreciated!
Outstanding service, you don't meet a lot of companies that are so on top of their work and offer amazing customer service like they do. If you pass on this company you are missing out.Aug 12, 2016VerifiedDan D.'s reply
Thank you very much for the review, Andrew! Please let us know if there is anything we can help with in the future. Have a great day!
My heat pump couldn't heat the place beyond 60degrees. A tech came out to investigate. While not finding any issues, had provided a very detailed report on what was checked and what the results were. Very helpful, clear and professional.Mar 24, 2016VerifiedDan D.'s reply
Thank you very much for you review, Aleksandr! Please let us know if there is anything we can do moving forward. Have a great day!
Did not check for carbon monoxide. Mentioned nothing about cracks in heat exchange, but said furnace should not be operated because of corrosion in heat exchange.Mar 5, 2016Verified
Angela C.Jan 26, 2016VerifiedDan D.'s reply
Glad we could help, Angela! We love getting feedback from our amazing customers. If there is ever anything we can do to be of help in the future, please let us know. Have a great weekend!
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- What should the customer know about your pricing (e.g., discounts, fees)?We offer FREE estimates for newly installed heating and cooling systems. For service, we charge a $69 trip and diagnostic fee to come out and access the problem with your heating and cooling system. If you decide to go with our company for the repair of your system we will credit you the $69 charge of the repair invoice.
- What is your typical process for working with a new customer?For new installations we first, we love to learn about the customer and what their expectations are from us. We want to make sure we create a solution that fits their needs. Second, we will evaluate the current system to make sure it was properly sized. Third, we will educate the customer on a variety of indoor air quality solutions to ensure the home is as comfortable and healthy as possible. Fourth, we will provide a customized quote, taking in consideration the above information, that will create the best solution for the homeowner. Lastly, one of our skilled installation teams will come out to complete the installation of the new heating and cooling system at a time that works best with the customers schedule.
- What types of customers have you worked with?We work with a variety of residential and commercial customers throughout our years of service.