Hired 22 times
20 years in business
Areas needing work
Benchmark employee, Dylan Williams,gave me a quote on replacing 2 shingles on my rental property. I called him back and he said he was sorry he didn't get back to me sooner but that the manager had been sick and that everything was backed up but he said he could do the job on the side himself. He showed up on Sat. Oct.15th and fixed the two shingles and proceeded to the next part of the job which was to go in the attic and fill a hole that racoons were getting into the attic. He was up in the attic a put his foot through the ceiling but promised to come back the next day and fix the hole. He has stoned walled since and has not called to set up a time to fix the roof as he had promised so I am going to call Benchmark Roofing and tell them what happened because I am not happy with Dylan Williams lack of integrity and follow up.Oct 26, 2016Verified
Messaged me stating that they would call/contact me to schedule service; but, never did. Still waiting!!Sep 22, 2016VerifiedBenchmark Roofing & Restoration - Cincinnati/Kentucky's reply
Vincent, I am very sorry you did not hear from my rep. I would love the opportunity to regain your business. I can redistribute your work request and will guarantee you a call for the onsite inspection. In addition, if you haven't already hired another professional, I would like to offer you 10% off of any service work that we may be able to perform for you. Please reach out to me directly if you are interested at firstname.lastname@example.org
Very professional and competent. Would recommend highly.Sep 21, 2016Verified
Our roof looks great! Quick, professional, and honest.Aug 4, 2016VerifiedBenchmark Roofing & Restoration - Cincinnati/Kentucky's reply
Thank you for your business Christina L!
They replaced 2 stories on one end of our house of vinyl siding. They did a great job but the sales guy said the job would be done the next week 2 weeks later a new guy called gave us a date they would be out and almost over a week later nothing. They finally came out to do the job and we did have some 90+ degree weather. My biggest complaint is the lack of communication.Jul 30, 2016VerifiedBenchmark Roofing & Restoration - Cincinnati/Kentucky's reply
June C, Thank you for your input. Unfortunately, the Rep was unaware of the time frame it took to get the siding in to the distributor's hands and having my installer free to install. Yes it was very hot the days we were installing but I am happy that your work is done and you are happy with the completed job. Thank you very much!
Photos and Videos
- What is your typical process for working with a new customer?We offer a free inspection to determine if storm damage is present and give you our expert assessment of the exterior structure.
- What education and/or training do you have that relates to your work?Our Field Reps are trained with Construction knowledge and Insurance Claims. We are Certaineed Certified, Shingle Master Installers, BBB accredited with an A+ rating and Angie's List Approved and Super Service Award winner. Member of the Cincinnati Chamber Of Commerce.
- How did you get started doing this type of work?In the business since 1999 and we have more than 50 years of combined construction experience and expertise.