Douglas B Miller, Computer Program Designer

Cleveland, OH

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About this pro

How does your service stand out?

I perform PC troubleshooting chores such as data recovery of files/folders from crashed hard drives. I also replace bad hard drives and recover files/folders from them. I replace power supplies and add memory modules to computers with inadequate memory, so they run more smoothly. I get rid of viruses, spyware, adware, and annoying pop-up screens. I perform networking tasks, so people can share folders and printers across a network. I can restore internet connections as well as help you log into a password-protected Windows account that you don’t have the password for. I can set up an automated data back up system within minutes, and I can speed up slow running computers. With regard to programming, I design application software for Windows desktop applications such as invoicing, ordering, quoting, job costing, sales reporting, database applications, and more. I also design websites, and I create Android apps for enterprises.

What do you enjoy about the work you do?

I like the challenge of finding resourceful and creative solutions to troubleshooting and programming issues.
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Location

Cleveland, OH 44143

Background check

Complete

Years in business

27

Number of employees

1

Times hired on Thumbtack

41

Reviews

22 Reviews
  • Michelle E. Jun 20, 2017
    Computer Repair
    Verified Review
    Doug did a great job for us. He worked at the issue until it was complete, and took the time to make sure we understood what he did. He was polite, professional and very knowledgeable. I am so grateful that we were able to find someone so quickly to help us. I highly recommend hiring him. Thanks Doug!
  • Katie M. May 4, 2017
    Computer Repair
    Verified Review
    Douglas contacted me right after I asked for help. Communication was excellent, and he was able to come over two days later to fix our problem. What we thought was a virus that would only take a short time to fix, turned out to be something much more complex. He was courteous and knowledgeable. Though Douglas was at our house for hours, he stuck with the original price that he had quoted online! We are planning to work with Douglas in the future in setting up our "smart" devices. If there was a 10 star rating, he would get it!
  • John G. May 3, 2017
    Computer Repair
    Verified Review
    He is flexible and got the job done.
  • Terry M. Apr 15, 2017
    Computer Repair
    Verified Review
    Computer repair
    I hired Doug to fix my computer. He ended up having to make two trips. Was very professional, and his pricing was very fair. Highly recommended.
  • Sally T. Apr 4, 2017
    Computer Repair
    Verified Review
    Look no further for computer repair...
    I feel very fortunate to have found Doug on Thumbtack. He is the utmost professional and diagnosed the problem with my computer with ease, following through with the installation of my new tower and connecting all of my additional equipment and transferring my files and photos from my old hard drive. I will most certainly use his services again should the need arise. I am truly grateful to have found his service and gain a new friend as well.
  • Mary P. Apr 2, 2017
    Computer Repair
    Verified Review
    Great Service.......
    Douglas was excellent with adding my new Printer and Fax machine. He took his time and made sure that my Printer/Fax was working properly. I will definitely use Douglas again with my future Computer problems.
  • Joseph H. Mar 21, 2017
    Computer Repair
    Verified Review
    Douglas Miller 5*
    Doug spent 2 hours getting our wireless printer functioning. He was on the phone twice with ATT & once with HP. He was very patient through the whole process and was determined to get the printer running, which he did accomplish. If needed, I will hire him again in a heart beat.
  • Suzanne W. Dec 26, 2016
    Computer Repair
    Verified Review
    Excellent experience !
    I had a very slow computer that was would freeze up and not connect to anything properly... Doug came to our home very quickly and resolved all issues and exceeded our expectations. Thanks Doug!!
  • Judy A. Dec 13, 2016
    Computer Repair
    Verified Review
    Response time
    I have an appointment work has not been done yet, but his response time was outstanding. I am looking forward to his making my repairs , I am sure they will be as great as his contact time and questions answered were. So yes it is wonderful to have this kind of response.
  • Jack T. Dec 3, 2016
    Computer Repair
    Verified Review
    Our computers have met the Master, and now they run faster!
    Doug showed up when he said, and proceeded to get the job done. He did a great job. Very professional.
  • Paula F. Nov 11, 2016
    Computer Repair
    Verified Review
    FANTASTIC JOB, DOUGLAS MILLER!
    Doug responded immediately to my request for an estimate; set a a timely appt convenient to my schedule; was prompt and extremely knowledgeable in solving my problems. I will call on him every time the need arises, and will refer him to friends and family. Thank you, Doug!
  • Dee L. Oct 22, 2016
    Computer Repair
    Verified Review
    Great job!
    Doug was prompt and took care of my computer problem, getting my data backed up and guiding me in the selection of a new computer. I recommend him.
  • Robert K. Oct 21, 2016
    Computer Repair
    Verified Review
    Another satisfied customer
    Douglas's expertise was extremely helpful and solved my problem in a timely manner. I would definitely use him again and will recommend him to my friends.
  • Billie H. Sep 17, 2016
    Computer Repair
    Verified Review
    Great service
    He did a great job. Was on time and laptop works great.
  • Jane J. Aug 31, 2016
    Computer Repair
    Verified Review
    I was happy with the experience. We talked back and forth by email and he bought a part in advance and brought it with him. After he replaced the part, he made several more suggestions and took care of those too. He didn't mark up the part and his fee was very good. Thanks, Doug!
  • Janet M. Aug 21, 2016
    Computer Repair
    Verified Review
    Excellent service, fixed problem, also added anti virus, very professional, will recommend to friends and family who need computer services
  • Brad H. Jun 29, 2016
    Computer Repair
    Verified Review
  • Greg B. May 28, 2016
    Computer Repair
    Verified Review
    Great service. Doug knows absolutely what he is doing, and he did it well. Highly recommended for any computer problems. He was competent, professional, and, above all, fast. Five stars!
  • Cindy M. May 3, 2016
    Computer Repair
    Verified Review
    Got the job done - very very satisfied!
  • Randy G. Mar 21, 2016
    Computer Repair
    Verified Review
    Doug was excellent.
  • Bruce C. Mar 21, 2016
    Computer Repair
    Verified Review
  • Denise T. Mar 12, 2016
    Computer Repair
    Verified Review
    Monitor dark and not showing computer screen. Doug reseated the memory modules. Scanned registry and scanned for viruses. Came to house same day. He is an excellent tech with reasonable costs. Will contact him again for any computer issues.

Q&A

What is your typical process for working with a new customer?
I make initial contact to introduce myself. I describe what skills I offer, my hourly rate and how I bill for my work. I usually offer to meet the customer to talk more about what they would like to have done. I also show the customer my Terms of Service web page on my laptop.
What education and/or training do you have that relates to your work?
I have a BSEE degree from The University of Toledo. I have done this since 1990.
Do you have a standard pricing system for your service? If so, please share the details here.
I charge $85.00 per labor hour for troubleshooting and programming swervices. I use my own contract and I show customers my Terms of Service web page so they have a clear idea of how I bill for my services.
How did you get started doing this type of work?
I copied the basic idea from someone I met in 1984 who owned a computer store and did software coding/consulting on the side.
What types of customers have you worked with?
Residential homes as well as small businesses in my area.
Describe a recent project you are fond of. How long did it take?
During the last 2 years I have created and made selected modifications to a website for a cemetery in my local area.
What advice would you give a customer looking to hire a provider in your area of work?
Talk to half a dozen or so vendors so you have a good idea of what services they offer as well as prices and billing policy. Then pick the one you are most comfortable with.
What questions should customers think through before talking to professionals about their project?
What work they want done, how long it will take and how compatible it is for the vendor to do it for you.