About this pro
Tim was extremely professional and fixed my laptop in a timely fashion. He gave me recommendations to improve the performance and extend the life of my equipment. Great first time experience on this app. I highly recommend using his services.Feb 14, 2017VerifiedTimothy G.'s reply
Thank you for the great review! I'm glad we could get your computer all fixed up. Even though the computer is a little older, I'm sure with a simple upgrade, we can add a couple years to the lifetime of that laptop.
He was WONDERFUL!!! I have always brought it into a store to fix, this was new to me doing it remote like this, and becsuse of Tim it was a great experience!!! I was a little nervous but he honestly went above and beyond, ShannonFeb 11, 2017VerifiedTimothy G.'s reply
I'm glad that I was able to exceed your expectations. It was also very beneficial to have your help when it was needed. Now that the computer is clean, hopefully the kiddos will keep that way.
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- What should the customer know about your pricing (e.g., discounts, fees)?Typically our pricing structure is based on a flat rate system. We have found that flat-rate pricing is more fair to our clients, they will always know what to expect.
- What is your typical process for working with a new customer?The typical process for working with a new client is to first gather as much detail as possible about the problem they have. Once I have all the information, I can develop a course of action. Then, once I know what is happening, I can generate an estimate for the cost of repairs.
- What education and/or training do you have that relates to your work?I have over 18 years experience working in the IT Industry with a heavy emphasis in corporate IT and direct end user interactions. Currently I am the owner of Clever Technology which formed out of my passion for helping people in 2014. In my heart I felt it was the next logical step of progression, to help others and earn a living for my family.