About this pro
4 years in business
6 hires on Thumbtack
PC or Mac
Tim was extremely professional and fixed my laptop in a timely fashion. He gave me recommendations to improve the performance and extend the life of my equipment. Great first time experience on this app. I highly recommend using his services.Feb 14, 2017VerifiedTimothy G.'s reply
Thank you for the great review! I'm glad we could get your computer all fixed up. Even though the computer is a little older, I'm sure with a simple upgrade, we can add a couple years to the lifetime of that laptop.
He was WONDERFUL!!! I have always brought it into a store to fix, this was new to me doing it remote like this, and becsuse of Tim it was a great experience!!! I was a little nervous but he honestly went above and beyond, ShannonFeb 11, 2017VerifiedTimothy G.'s reply
I'm glad that I was able to exceed your expectations. It was also very beneficial to have your help when it was needed. Now that the computer is clean, hopefully the kiddos will keep that way.
Excellent customer service, Tim was able to fix my computer remotely and was easy to work with all around. I would recommend for sure.Feb 7, 2017VerifiedTimothy G.'s reply
Nicole, thank you for the review. We wouldn't have been able to fix your computer without your help though. Just in case things go downhill, please make sure you keep everything backed up.
Tim is a great guy and will have your PC working like new again! I totally recommend him to anyone and would refer him to anyone who is having issues with their computer. I would definitely use again in the future. He is also very courteous and professional when it comes to getting the job done.Jan 19, 2017VerifiedTimothy G.'s reply
Gabe, It was a pleasure working with you...even with California rush our traffic. Good luck on getting your Masters Degree and thank you for the review!
Timothy Gleaves at Clever Technology contacted me immediately after I posted my request on Thumbtack. After a review and some inquiries, he was hired. My laptop had some serious issues with ADOBE READER and I was suddenly unable to view PDF documents. Due to the nature of my work, this was a critical component. Mr. Gleaves and I agreed to a time and he remotely, (I prefer this method), took care of my problem. Additionally, he "cleaned" my computer for viruses/malware and fixed other issues I was unaware of. He was professional, prompt, easy to work with and EFFECTIVE. He earned my trust and I plan to hire him with again. EXCELLENT IN EVERY WAY.Jan 12, 2017VerifiedTimothy G.'s reply
Diane, Thank you for the glowing review. It was an absolute pleasure working with you and I'm looking forward to the next time you need me!
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- What should the customer know about your pricing (e.g., discounts, fees)?Typically our pricing structure is based on a flat rate system. We have found that flat-rate pricing is more fair to our clients, they will always know what to expect.
- What is your typical process for working with a new customer?The typical process for working with a new client is to first gather as much detail as possible about the problem they have. Once I have all the information, I can develop a course of action. Then, once I know what is happening, I can generate an estimate for the cost of repairs.
- What education and/or training do you have that relates to your work?I have over 18 years experience working in the IT Industry with a heavy emphasis in corporate IT and direct end user interactions. Currently I am the owner of Clever Technology which formed out of my passion for helping people in 2014. In my heart I felt it was the next logical step of progression, to help others and earn a living for my family.