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All the work being done has come out amazing! Everyone has been extremely professional and hard working. Very happy and can’t wait for everything to be 100% completedJul 13, 2018Verified
James and his team were hired to help me complete a “major” home remodeling project from a scam that I was a victim to. This project was the final piece so I can move back into my home after being forced out of it for 2.5 years. I love to write reviews and I am not going to go into the details of each topic. I will attempt to stick to FACTS ONLY! Who loves working with contractors? I know I do!!!! Jk.. This is my first home remodeling project and I would never choose to go through this, unless it was absolutely necessary. Ratings and descriptions are as follows: Initial interactions and quoting process: 5 stars. -James comes off as a very friendly person and out of the 20+ contractors I have spoken to, I chose to work with James because of his positive reviews, level of expertise, personality, and ease of communication. James has a professional quoting process. James also helped me with completing 2 areas in the house “free” of charge. Sheet Rock: 4 stars. -I received great feedback from my peers on the sheet rock work. Good job! The walls appear even and level. Solid work! Definitely recommend James’s sheet rock work. Painting: 3 or 4 stars -I do not have enough experience, but I did receive some good comments from my peers. The edges of the doors and patio doors were the areas of concern for me, because paint was flaking. I assume it is possible because of temperature changes in the home, but if it is new, I expect it to be up to the standard. Perhaps I am misinformed so I will not rate the contractor poorly on this. The baseboards in the basement have epoxy on them. Cleanup: 2 stars - My carpet in the basement stairwell was not protected/covered well enough and there was construction debris and paint on the carpet and James told me that I would be able to get it all cleaned by a professional carpet cleaning company. Stanley Steemer performed the cleaning on 4/9/2019 and was not able to entirely clean our carpet due to dried paint stains. When I asked James about it, he told me “You told us you we’re replacing the carpet. We covered just in case now you complaining!!!” Fact is: We were not changing the carpets. It was not written on the proposed and signed estimate of work. Opinion: James makes excuses when he is at fault. I recommend everybody to take precautions and cover areas of the home that will not be remodeled if you choose a contractor to work on your home. Lots of spackle dust left on moldings and walls. Perhaps, this is typical of a house remodeling project. Communication and Professionalism: 1 star -Typical contractor communication flaws. Attempts to remove all liability from his team, but lies in the process. My emergency furnace switch was broken and my optimum cable was cut (both most likely accidental), but I was lied to. It’s not a big deal! This stuff happens, just tell me what occurred and I will work to correct it. I did not make a big deal of these issues. I sucked it up and got it resolved. I was given excuses about temperatures not being where they need to be, etc. All you have to do is communicate. -I was asked to complete my housing inspection the day of that it needed to be done. I told James I will have lots of questions, so I proceeded (I took time away from my job) to get this completed the same day. I took a couple hours to get it done and placed tape over areas I wanted to review (whether anything was needed to be done or simply explained). I come in later in the day to see my tape removed from most of the areas with negligence. Some of the issues were addressed, but I remained disappointed that the contractor failed to explain things to me. This one is very subjective because I do not have enough experience to realize if I was nitpicking at small things. The comment I received verbally is that nobody will notice these little things. 1 major misconception is that I am not doing this home remodeling project to please somebody else, only myself. Epoxy flooring: 0 or 1 stars -this requires a whole separate write up lol and I will not go into details. I cannot recommend Global Housing to apply designer epoxy flooring. The basement floor was completed on February 27th, 2018. The hallway was completed on March 7th, 2018. The basement floor was redone on March 13th , 2019. The “finished” product had cleat marks and outgassing pores all over the floor and the color is not the color I chose. My new baseboards all have epoxy stains on them. The floor was ultimately done incorrectly and the recommendation from Epoxy Plus’s technical expert was not adhered to. I am forced to redo the floors because they look terrible. I met and spoke with a few epoxy contractors. They all made comments that the basement floor was not properly prepared and the epoxy was not applied in the correct manner (This is in agreement with what Epoxy Plus’s technical expert had stated to me during our phone conversations). I tried to help James (legally, I am not permitted to stop his work) and advised him how to correct the floor (I am an amateur, but we had professional resources at my disposal). It will never be perfect and it is my fault I chose Global Housing to complete the epoxy flooring. There were more issues such as pricing and work performed in the living room, but I will not be reviewing that at this time.May 2, 2019VerifiedGlobal Housing Contractors's reply
Is impossible to please everyone and meet everyone’s budget. With Robert we tried and helped out in every way we can. The part about the carpet on the stairs, he told us he was replacing it, we covered it anyway. By the end of the project he ran of money and decided not to change the carpet. The epoxy floors in basement and hallway should have been done now, in this kind of weather, not with 20-30 degree temperatures. But at the end he just wanted to move in, so we had to do it, twice in basement and we paid it out of our pocket. He puts blame on us but does not reconice we were very flexible with his and his mother’s demands. We had to wait about a month to continue after starting the project. Advise him in different methods to save him money....the list goes on. Bottom line, everyone has a limit, we reach ours and can’t please everyone. Sorry you feel that way....
We hired James and his crew to update our kitchen and bathroom. First off, we selected James to do the work because he came up with ideas to work within our budget. We received a few estimates before we decided to work with James, but those estimates highlighted what could NOT be done within our budget as opposed to what COULD be done. The project took longer than expected, but it was due to our running into problems discovered during renovation. With that said, James was prompt in informing us of any discovered issues and, again, found solutions within our budget. I should note that finding such ideas and solutions does not mean you will have to sacrifice much quality and/or your vision as a customer. The pictures below demonstrate that. So, you can be assured that if you run into any hiccups when you hire James, he will find a way to get you through it. Second, James was accessible to us when we had any issues or concerns with the project. He was prompt in responding to our concerns and quick in addressing our concerns with work/action. He also did a good job in working with us in general (I should also note this is our first home and James was mindful of that). During these types of projects you may feel that your getting off the same page with the crew at times, but James will take the time to meet, listen, discuss, and right the ship. We have additional work that needs to be done in our house, and we will be working with James on those projects. Ultimately, when you hire James you will have options and he will do his best to make your money work for you. For some people, budget may not be an issue and I can only imagine what our project would look like if we didn't have a budget. Nevertheless, we did, and I am glad James had the ability to make the most of it- I recommend him. Even though the project is "done," I am confident that even if I find or have any minor issues or oversights James will take care of it. In fact, he is changing something in our bathroom now because my "other half" wasn't completely satisfied. He is reasonable, and at the end of the day he cares about the customers and the end product- this is what you want when hiring your contractor.Nov 7, 2017
James was great from start to finish. Our bathroom project took a bit longer than anticipated but James kept in touch with us thorough out the entire process. His work is exquisite. Working with a fairly modest budget for materials, he turned our half bath into a 3/4 bath with mystical rainfall standing shower. He has a keen eye for design and his crew executes his vision perfectly. We will most definitely be using him for future home projects.Jun 1, 2018VerifiedGlobal Housing Contractors's reply
Thank you very much for your kind words...looking forward on working again on your new project. Thank you.
James and his team were very professional. James always gave us options based on what we requested and it made us feel that he was being fair and not trying to make a quick buck. The work completed was well done the major renovation was the master bathroom. Our bathroom looks fabulous! Tile work well done and just a clean, good look. Will refer Global Housing always and will certainly call on them again for our next project.Feb 17, 2017VerifiedGlobal Housing Contractors's reply
Thank you, it was a pleasure working for you.
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is based on complexity of the project, man hours or labor and material if they are included. Most of the time, in order for clients to save money or have flexibility, we advise them, if they prefer, to buy their own materials. That way they can shop around, bargain and use a credit card if they choose to.
- What is your typical process for working with a new customer?First and foremost I listen....I do not talk about me and how wonderful I am and how me me me me.... Is the client's point of view that it matters and is their show. I'm there to listen and help our clients make their ideas a reality and always stay on budget.
- What education and/or training do you have that relates to your work?I personally have a degree in Mechanical Drawing/Architectural Drafting. Which it has help me in the home building process. I have also worked as a Financial Advisor for a Major Financial Company. The experience of doing complete rehabbing of homes have given me the expertise of design and color coordination.