IT Done Right!

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Computer issue

Computer type

Desktop or laptop

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Introduction: My passion has been building and fixing computers since I was 14 years old. Nothing pains me more than to see your average person being ripped off by a repair shop claiming to do all these fancy tricks to fix your computer when realistically sometimes only takes about 20 minutes of our time. I started IT Done Right to give customers honest and quality service. I went to college for network engineering and have my A+ Network + and WIndows 7 and Server Certifications. IT Done Right is all about Doing IT Right!

Overview

Hired 10 times

Background checked

1 employee

6 years in business

Payment methods

This pro accepts payments via Cash, Credit card, and Square cash app.

Social media

Facebook, Instagram

Featured Projects

24 photos

Evan D Lenovo Y50 Motherboard Replacement
Computer Repair

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for responsiveness, work quality, and value.

Exceptional 5.0

8 reviews

5

100%

4

0%

3

0%

2

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1

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Anjali G.

Mar 24, 2018

·

Hired on Thumbtack

Details: PC • Laptop • Need a diagnosis to determine issue • Phone or internet (no in-person meeting) • The computer technician travels to me • I travel to the computer technician

IT Done Right!'s reply

Thank you for the review! Im glad I could be of assistance with your issue!

Computer Repair

Gina M.

Nov 23, 2018

I had some issues with my Dell laptop after installing Windows 10. My laptop came with windows 7 and I installed windows 10 last July when it was free. The computer was fine for an entire year, then all of a sudden it would not shut down u less I pressed the button and I was having issues connecting to the internet. Not knowing how to fix it myself I called Staples and they said to bring it right in and they would check it out “NO CHARGE “ Guess that wasn’t really a smart move. But they said they’d run a free diagnostic test. Which they did. I KNEW they would find something because NOTHING IS FREE OF CHARGE. Of course the gentleman who helped me found 2900 viruses 🦠. REALLY? He also said I needed a PC Tune up and about 4-5 other things. By the time he was done and totaled everything up it came close to $300. I said forget that!!! For another $400 I can just get a new laptop. He said that was definitely an option and he would be more than happy to help me pick one out. Yeah, of course he was. Commission would have been good I bet. So I brought the laptop back home and it seemed to be back to normal. It was shutting down properly and was working until I installed the newest updates for windows 10. Then it went nuts. I got the BSOD!! (Blue Screen Of Death 💀) so for the hell of it I went online to search for a Mom & Pop computer repair shop. I would much rather support small business than huge corporations because the small business may be a bit more expensive due to the fact they have to compete with huge corporate companies, but the difference I find is if you are loyal to a small business they take care of you. Also if the give you back your item and you still have an issue they will have you bring it back in and they will fix it it 9X out of 10 it’s not related to the original fix and they won’t charge extra. So I called a few people and I was just not getting any good vibes. Either their tone was like ughh I have to work now, or they sounded like my phone call was bothering them. Then I found Tyler’s page and I swear he was the absolute LAST call I was going to make. If he was like the others I called, then I was getting in my car and off to Best Buy to just get another one. Well this kid was AWESOME. He sounded like he was happy to hear from me. I told him what was going on and what Staples told me etc. at that point I really thought he would start bashing Staples for trying to rip me off solely because they are his competition. Surprisingly he did nothing of the sort. He was so professional and you don’t find too many young people like that anymore. He asked if I could bring the laptop in and I experience him I am in the severe stage of COPD and wasn’t really breathing well and I would call him when I felt better. His response floored me. He said he would come to my home and check the computer and give me an estimate free of charge. I gave him my address and he was here within 20 minutes. He figured out exactly what the problem was. It was Windows 10 and my computer is too old to catch the app updates. So he spent approximately 3 hours here and just removed Windows 10 and reinstalled Windows 7. I did not realize what a process that was. Also gave me GREAT ADVICE about how to speed it up too. This computer is running as fast as it did when I bought it in 2012. I NEVER disclose exactly how much I was charged but I will tell you it was ridiculously under the $300 Staples wanted to do over a weeks time. Tyler got the job done in about 3 hours. He went far and beyond what he had to do and he didn’t even charge me for all the extras. I WILL BE CALLING HIM AGAIN for all my computer repairs and needs. A+++ company and I Highly recommend him !!! I’m extremely happy with his professionalism,his willingness to come to me because of my illness and his abilities to diagnose the problem and repair it immediately. You would never get that in Staples. They wanted to keep my laptop for a minimum of 5 days. I can’t say enough good things about you Tyler. Thank you for everything. You have a customer FOR LIFE NOW!!!!! Gina

John T.

Mar 19, 2018

You know for someone who is 22 years of age and just starting his own business I have to hand it to him. He outdid many other places I've been to. Even though he didn't have my laptops screen in stock he still repaired my laptop faster than any place I've been to. The day it arrived after ordering the part he called me to let me know it was in. He said he would call me in less than an hour when it was ready for me to pick up. I kid you not 30 minutes later.... on the dot. He called me back and said its ready for me to pick up. I'm extremely impressed. I hope you go far with your company Tyler. You deserve it!!!

Patrick H.

Apr 7, 2018

·

Hired on Thumbtack

This young man is the best computer expert that I have ever seen. Further , I have worked or a number of large corporations and none of their IT people are as good as this person is !

Details: PC • Desktop • Need a diagnosis to determine issue • The computer technician travels to me

IT Done Right!'s reply

Thank you very much for the review! Im very glad that you loved the service I had provided for you. I'm glad we were able to solve the problem you had. - Tyler

Computer Repair

Jacqueline C.

Apr 21, 2018

·

Hired on Thumbtack

Tyler is a great guy! Got the job done Thanks so much!

Details: iPhone 6 plus • Broken or cracked screen • I travel to the phone or tablet technician

Phone or Tablet Repair

Credentials

Background Check

Tyler Gifol

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We set our prices to what we would want to pay. Customers first. All of our parts are A+ Rated quality from our Distributor in Southlake, Texas. All repairs include a Lifetime Warranty. IT Done Right has a newly introduced Refer-A-Friend Loyalty Program. Current customers who refer a friend to us will receive a $5 Discount on future services and purchases for each referred customer! (Referrals Limited to 50$ Maximum Credit) Apple Device Repair Costs: ------------------------------------- Screen Replacements: iPhone 6S and Earlier $60 iPhone 6 Plus $70 iPhone 6s Plus $75 iPhone 7 $100 iPhone 7 Plus $100 iPhone 8 $110 iPhone 8 Plus $120 ------------------------------------- iPhone X: 450$ Currently we are not repairing iPhone X models due to the extreme pricing the manufacturer of the replacement parts has set forth. If you have a definite mind set on repairing your device we would be happy to assist. Due to the nature of this repair and parts costs we require a FULL down payment before repairing your iPhone X Device. ------------------------------------- iPad Device Repair Costs: ------------------------------------- Screen Replacements: (*Glass Only) (**LCD Included) -------------------------------------------------------------------------- iPad repairs Included with LCD replacements are not optional. Devices with the LCD included are fit with a special UV Optic Glue from the manufacturer. -------------------------------------------------------------------------- iPad 1st Generation - 5th Generation $50* iPad Mini 1, 2, 3 $60* iPad Mini 4th Gen $175** iPad Air $50* iPad Air 2 $300** iPad Pro (9.7") $200** iPad Pro (12.9") $300**
What is your typical process for working with a new customer?
We generally ask for the customers name, number and email so we can properly contact and update them regarding a service they are interested in or are receiving. We are also currently implementing a new Client-Portal where customers may log in to view the progress of their devices repair all in real time! No more pulling your hair out, wondering when your device is going to be ready. Once your repair has been completed you will receive an automated text message and email informing you your device is ready for pickup!
What education and/or training do you have that relates to your work?
I studied Network Engineering and Cyber Security at PC Age Career Institute located in Edison, NJ from 2014-2015. I have completed my A+, Network+, Windows Server, and Windows 7 certificates from CompTIA. I have over 4 Years of professional experience in General Repairs for a variety of devices including iPhones, Androids, Laptops, Desktops, Xbox and PlayStation Devices as well.