Hired 1 time
26 years in business
(Pacific Time Zone)
8:00 a.m. to 7:00 p.m.
We had our cabinets refaced, the final work done turned out nice with some tweaks afterwards they had to come back and fix. Unfortunately, my biggest disappointments is that we did not get what we were initially promised and sold. We were told we were going to get a similar contraption to a Lazy Susie for our corner bottom cabinet, which was one of two major reasons we chose Sears. However, we were told during the installation (@ 75% complete) and even after the ppl from Sears who measured the job said everything will be fine, we were informed that it is not possible to put that in because the opening was to small (again this was measured by Sears, initially), so instead, they put in a pull out, which left us with dead space in the corner. Also, the installer, dropped his screw gun on our hard wood flr and chipped a knot into our floor. We are still working out a solution to that as of today. However, overall, the job turned out nice, the installer was professional (with that only one "fupa" with my floor) wife is happy with the new cabinets and how they look and hopefully there can be credits issued to compensate for the mistakes.Aug 5, 2018Review from Google
Would definitely not recommend sears for any home improvement jobs you may have. Their communication is non existentJun 26, 2018Review from Google
I had a complete new Heat Pump furnace and AC installed. A big investment that made me apprehensive and nervous but Sears really made the experience pleasant. I made an inquiry on a Sunday & Sears immediately responded, the rep came out that Monday to explain everything, and it was completely installed on Tuesday. The work only took half a day and was done very clean & professionally. I feel very confident with this purchase the new system is a big improvement to our home. I would very much recommend Sears HVAC without hesitation.May 3, 2018Review from Google
I had Sears Home Improvement side my home in February. The Sears Home Improvement staff and the team that was contracted to do the job were easy to work with. Despite awful weather (It rained heavily seven of the eight days it took to complete the job) the installation team never complained and worked long hours to see the project through. The new siding has made my home a standout in the neighborhood.Feb 27, 2018Review from Google
DO NOT RECOMMEND!!! Sales rep outright lied to me to get the sale. Toilet too high, sink too low, sink drain assembly installed wrong, rotten sub-floor not replaced, installers messy and careless, etc. Project Manager was very pleasant to work with; it's just a shame he works for a company that doesn't care about their customers. It's no wonder they're slowly going out of business. I will never deal with SEARS again and will never recommend them to anyone.Nov 1, 2017Review from Google
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- What is your typical process for working with a new customer?Each customer receives a personalized approach starting with our appointment setting process. They receive a call from our National Member Assistance Center to ensure the best Project Consultant in their area is scheduled to meet with them. A block of time is dedicated for that Project Consultant to spend with that specific customer to determine the best solution for their home. When you hire Sears HVAC experts to install* a whole house air conditioner, furnace, or other HVAC unit, we take these steps to ensure you get the right product for your home. We provide air conditioning installation for every type of unit as well as replacement and installation of old and inefficient central, air conditioning units, giving you the peace of mind that comes with a reliable new air conditioning system. Instead of continuing expensive repairs on an old system and the stress of never knowing when your system might stop working again, consider installing a new air conditioning system from Sears Home Services. To make sure the unit you select is the right size for your home, the Sears HVAC expert does an electronic load calculation estimate to determine the exact type of heat and air conditioning system that’s just right for your home–we don’t just replace it with the same size unit you currently have. These calculations take into consideration things such as the size of your home, its exposure to the sun and wind, the number and size of windows, how well insulated it is and more. This step is essential so the unit isn’t too small or too large–both waste energy. We discuss HVAC accessory options. Sears offers optional accessories that make your home more comfortable, such as air filtration system, furnace humidifier, and a programmable thermostat. We look at things that affect your HVAC system and to make sure your new HVAC system does the best job it can do, we go beyond just installing a new heating or cooling unit. We also check the condition of the ductwork and your home’s insulation, and make recommendations based on what we find. *Installation includes standard labor to existing ductwork, electric/gas lines also removal of old equipment. Excludes: Permits, additional ductwork, electrical or codes upgrades and asbestos removal.
- What education and/or training do you have that relates to your work?We are committed to your satisfaction. Home Advisor recently awarded us Best of Home Advisor 2017, honoring Sears Home Services for extraordinary quality of work practices, customer service, ratings & reviews, and overall value.
- Describe a recent project you are fond of. How long did it take?Everything went well during the installation as well as the initial visit from the sales representative who came to my home to talk to me about the products and financing. The sales representative was very caring and discussed my options in depth concerning my financing which I thought was very professional. I was very pleased with the whole process. Sears team went above and beyond our expectations to get the job completed. From scheduling, to revising a game plan, to the actual installation was a breeze. Plus the courtesy the calls afterwards to ensure we were pleased wrapped it up. I feel like we should have called sooner to get our AC setup and going. Thank you for a great job!