What should the customer know about your pricing (e.g., discounts, fees)?
Under normal real estate transactions, the seller pays the broker commission, which is in turn split with the buyer's agent. The buyer normally has no commission fees to pay.
What is your typical process for working with a new customer?
Upon first contact, I determine their specific needs and desires. If selling a home, I request their address to do some preliminary research on the home and the neighborhood. I request a visit to document improvements and upgrades. I then prepare a detailed broker price opinion and recommend a range for them to consider as a listing price.
If a new customer is a buyer, I find out the price range they are comfortable with and whether they have began the pre-approval process. I question there likes and dislikes, location preferences, number of bedrooms, etc. to narrow down my search on the MLS. I setup all my clients with access to their own personal portal in the MLS, so they can also search homes and alert me to ones they would like to view.
What education and/or training do you have that relates to your work?
I provide sellers with information on staging, and checklists of things that help a home sell fast on the market.
I provide buyers with checklists on what to look for in a home, inspection information, and moving services.
How did you get started doing this type of work?
My family has been in the construction business for decades, both building and brick masonry. I became interested through remodeling efforts of my own home, painting, fixture upgrades, lighting, etc. Real estate became a natural path for me to pursue. I like to save money, and helping clients get what they really want, without overspending gives me a great deal of satisfaction.
What types of customers have you worked with?
Relocation clients moving into and out of the state, senior citizens who need guidance and explanations with each step of the home buying process. Low income families who need HUD assistance and FHA loans, and first time home buyers.
Describe a recent project you are fond of. How long did it take?
I provided assistance to an elderly lady who relocated from out west to the Charlotte area. After viewing many, many houses, we located the perfect single level ranch home with easy access to the interstate for her. Which was a big concern. She has health issues and doesn't get out much. I drove her around and introduced her to the area. She was very excited about her new home.
What advice would you give a customer looking to hire a provider in your area of work?
Look for someone who genuinely takes an interest in your needs, and listens to what you say. Not a fast talker, or someone who shows you homes that you have no interest in. Make sure they give you access to resources so that you can show them what you like.
What questions should customers think through before talking to professionals about their project?
Be sure to think about the price range you can handle. Most sellers require that a pre-approval letter from a lender be submitted at the same time an offer is submitted. So even before you begin looking for a home, talk to a lender. Homes do not stay on the market long, so you need to have that before you start to look.