Charlotte Bath Crafters
About this pro
Received his info in October, let him know I needed to put off til spring. Called, he came out we talked for a while about the project, said he would send estimate never heard from him again, that was about 4 or 5 weeks ago. He might have at least called, emailed texted “not interested” heard nothing Obviously cannot recommend.Jun 2, 2018VerifiedSky M.'s reply
Chris, we are so sorry about the miscommunication when you first contacted us! It was a matter of the e-mail address being taken down wrong, but I'm so glad we were able to get it straightened out. Thanks again for being receptive and for sending us a revised review. We greatly appreciate it, and we look forward to working with you when you guys are ready! "I have put this project on the back burner again, we have outside issues that need to be addressed first. Will keep estimate and get back to Luke at a later time. Luke did redeem himself by contacting me several times and was very attentive. I take back my previous comments. Thank you, Chris O."
My City Repairs is amazing to work with and we couldn’t be happier with the outcome! Highly recommend them for any remodel needs. They did a bathroom and master bedroom remodel for us which came out so much better than we hoped for. Hands down, the best team!Jan 5, 2018Verified
We hired Rent Ready Experts to completely gut our main bathroom that contained a wooden window sill in the shower. Luke, Marty, and Carlos were professional, polite, easy to work with, and great with keeping us updated on each day's progress and upcoming plans. They replaced the window in the shower, added a new vent fan and light kit requiring a double switch plate, moved existing lighting, removed wall tile from the entire bathroom, inserted a new tub, vanity, all new fixtures, tiled floors and entire shower surround from tub to ceiling, and installed frameless shower doors. Their timeline and price were wonderful. We were more than happy with our new bathroom and will definitely hire them again for future work!Oct 24, 2016Verified
We just completed a bathroom Remodel with Luke and his team. They did excellent work, were always super responsive and professional.Mar 15, 2018Verified
I arranged for Luke to come out and have look at the work we are needing to have done (a complete bathroom remodel). He came out and we discussed the project but he never called or emailed with an estimate or communicated that he was not interested in our project. The least he could have done was communicated back that he was not willing to quote or do the job. Not very professional.Mar 14, 2018VerifiedSky M.'s reply
Darlene, We are so sorry that you never received our e-mails containing the estimate for your bathroom remodel. Your e-mail address had been recorded wrong and our follow-ups checking in with you were also sent to the incorrect address. We understand that this is frustrating, and we feel badly for any inconvenience this might have caused. We pride ourselves on our communication from start to finish on all projects, potential or established, and we would never mean for anyone to feel as if we didn't take them or their inquiries seriously. Once we realized what had happened, we sent you messages in hopes of getting back in touch and again to apologize. We would love to set up another time to chat if you're still looking for a remodeling professional, and this time, we promise to double check our e-mail address! :)
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- What should the customer know about your pricing (e.g., discounts, fees)?Price varies according to the type of job, length, area, and material costs.
- What is your typical process for working with a new customer?After sending a quote over to the client, we usually set up a time for the technician to meet in the home for a free estimate and to go over any additional concerns the client may have. The technician and client will then work together to schedule the repair.
- What education and/or training do you have that relates to your work?Each one of our skilled technicians has an extensive background in real estate, maintenance, construction, or specific trades. We send technicians for each job according to their strengths in the field.