FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$25 off-site diagnostic fee (waived if repair is performed) $50/hr off-site repair (my location) $75/hr on-site repair (your location) Web design based on work required
- What is your typical process for working with a new customer?
Initial contact by phone. Determine what may be the cause and set appointment. Explain fees. Be honest about repair and my ability to do the work. Obtained signed agreement if work is complicated or data may be compromised.
- What education and/or training do you have that relates to your work?
20 years in web development. 4 years in networking. 15 years computer repair. Currently working towards A+ certification.