What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate upfront pricing for each job. You will know the price before any work is started regardless of the amount of time it takes us to complete the job. No surprises.
What is your typical process for working with a new customer?
Our goal is to build rapport with the customer, We will make sure they are well informed and educated on what needs to be done and will give them all of their available options so they can make the decision that is best for them.
What education and/or training do you have that relates to your work?
Licensed and Registered with the State of Texas. EPA certified and previous NATE certified and annual continuing education programs
How did you get started doing this type of work?
The economy in Oregon was not good so I moved to Texas for job security. I ended up working in HVAC and loved the work but I was working for a company that didn't always do best for the customer. I wanted to give the customer a company they could trust so we started our own company. Our code of values is built on Integrity, Respect and Customer Focus.
What types of customers have you worked with?
80% of our customers are residential and 20% commercial. We do Service, Maintenance and Replacement for your Air Conditioning and Heating System. We also offer Indoor Air Quality options. We take all forms of payment and offer convenient financing options.
Describe a recent project you are fond of. How long did it take?
A large house with one system. We rebuilt the zone controls and balanced theair conditioning in the house. It was challenging and the customer was super happy. It took 2 days to complete the job.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for references and check online reviews. You should have a sense of trust before you hire any provider.
What questions should customers think through before talking to professionals about their project?
The one question you should ask is "Are these all of my options?" You want to have all of your options before you make a decision. You need to know what the best decision for you would be. Sometimes it may be to put money into an older system and get a little more time out of the system. Other times, it may be more cost effective to go and replace the system now. We will always give you all of your options so you can make an educated and informed decision.