Hired 13 times
3 years in business
(Central Time Zone)
8:00 a.m. to 8:00 p.m.
Additional services needed
Packing belongings into boxes,
Furniture assembly and disassembly,
Pool table moving,
Safe or security box moving,
Great!Jan 8, 2019VerifiedExcellent Moving Services of Texas's reply
We appreciate the valuable time you have taken to review our company. We appreciate your business! Thank you it was our pleasure working with you!
Terrible company, scheduled move for 9am, they changed to 12pm without letting me know, called them at 12pm and they said driver won’t be ready till 3pm. Stay far away from this companyDec 20, 2018VerifiedExcellent Moving Services of Texas's reply
We appreciate the valuable time you have taken to write a review and we apologize for any miscommunication. We made several attempts to reach this client yesterday through Thumbtack, through email and multiple phone calls from 2PM to 8PM in order to confirm his appointment today. Unfortunately, we were unable to reach the client and confirm his appointment for today. The client called today to confirm his appointment today. Unfortunately, all crews were dispatched to morning appointments that had confirmed their appointments. We explained to the client that we could move him as soon as one of the crews had completed a morning appointment, an estimated arrival between 12-2PM ETA the crew would call 30-60 minutes prior to arrival. The client was concerned about paying a higher drive time for rush hour traffic in the afternoon from his origination in Dallas to his destination in Plano. We agreed to only charge the client the normal drive time not to exceed 30 minutes between clients' origination and destination locations. Client agreed and was satisfied. At 12PM client called with an update on arrival. We informed him that crew would arrive within 1.5-2 hours which would still be within the 12-2PM ETA that had confirmed this morning. Client stated this was unacceptable and cancelled his appointment. We offered an additional discount and client declined our services. We apologize for any miscommunication regarding confirming appointment and estimated time of arrival. Everything was communicated to this client in writing through Thumbtack. Thank you and we will use your feedback to improve our services!
They were so nice and quick. I will be hiring them for my next move.Dec 17, 2018VerifiedExcellent Moving Services of Texas's reply
We appreciate the valuable time you have taken to review our company. We are encouraged by your thoughtful remarks and really appreciate you business! Thank you it was our pleasure working with you!
Drivers arrived 2 hours later than quoted and also quoted one price but charged my credit card another price. They overstated the time that they were here.Dec 7, 2018VerifiedExcellent Moving Services of Texas's reply
we are looking into the over charge and will call ms sharp asap to discuss
The service was quick and great! My move was scheduled for the same day and the movers showed up early. Thank you!Dec 5, 2018VerifiedExcellent Moving Services of Texas's reply
We appreciate the valuable time you have taken to review Excellent Moving. We appreciate your business! Thank you!