|Sunday||12:00 a.m. to 12:00 midnight|
|Monday||12:00 a.m. to 12:00 midnight|
|Tuesday||12:00 a.m. to 12:00 midnight|
|Wednesday||12:00 a.m. to 12:00 midnight|
|Thursday||12:00 a.m. to 12:00 midnight|
|Friday||12:00 a.m. to 12:00 midnight|
|Saturday||12:00 a.m. to 12:00 midnight|
H.E.L.P.! Moving and Storage
About this pro
The crew was respectful and careful with the moving of my grandparents piano.Jul 13, 2018Verified
The gentleman did a great job! He was so polite and helpful I was very impressed would use this company again in a heartbeat. I am a realtor and they can be very useful to my clients. Forgot to mention were able to help me same day I called! Thanks DebNov 23, 2016Verified
The actual physical move went well - I will say the movers took were very careful and moved quickly. The Company was very flexible to setup timing and movers even arrived early. All was fine until payment time when they said my credit card would be run for double the quoted amount. What??? When I questioned "why" I was advised there was a 2 hour minimum. This minimum charge was stated nowhere in the quotes (snapshots attached). Even though the move actually took under an hour it did not occur to the representative to mention the minimum charge and it is a known Thumbtack app defect that it doesn't include the minimum charge but I should have asked. Lesson learned! Even when info is quoted in writing I will ask about "hidden up-charges" in the future and read all reviews. All being said, again the actual movers did do a good job its just a shame that minimums weren't stated or quoted anywhere in the correspondence.May 23, 2018VerifiedHelp! M.'s reply
I apologize once again for the oversight. The minimum should and usually is mentioned well in advance. Mr. G says that he was not advised of it and I accept his word on the matter. Nevertheless, our minimum is only two hours, the lowest minimum of all of our competitors and it is barely enough to cover expenses.
THE WORST EXPEIRENCE I HAVE HAD. I need to move a piano. Piano is valuable item so I am very careful. I prefer to spend money on hiring professional mover instead of moving by myself. This mover name card shows “Do you have nice things that are of high value or very heavy” “why risk damage or injury?” “get H.E.L.P! moving those things” “meticulous movers with impeccable manners”. The words are very attractive and just reflect my idea. After communicating with Gary, the manager of this H.E.L.P. company, finally we are agreed to pay 220 dollars to move the piano from second floor apartment to second floor house in Dayton area. We made an appointment at 12:00 pm on Sep. 30th,2017. I was waiting the movers until 12:30 pm to show up. I didn’t blame them at all because they told me the other person called them to come around 12:15 pm. So, it’s OK. Time is not a big issue. I am surprised to see only two movers to come to the apartment trying to move this heavy piano. The hallway is narrow, the piano is heavy, and they use one wheels carts to help move. And somehow, it seems they are stuck in the hallway, and one guy just used his foot to kick the cart to the wall which produced two holes on the wall. I saw that and suggested him stop doing that. He stopped but later again, they hurt the other wall again with the piano. After they moved the piano to the truck, I checked the wall and talked to the mover. At first, he denied it was made by him. I told him I and my friend just saw him doing that. He admitted and said I could deduct sixty dollars from the moving fee to fix the wall. I think his attitude was nice and felt sorry for his labor work so I didn’t try to get him in a difficult time and agreed to do that. After they drove the piano to the destination, the mover started to push me pay the fee before they moved the piano in. As we discussed before, it should be 160 dollars totally because they liked to deduct the fee from service. But they asked me for two hundred forty dollars. I felt very confused. They started to call the boss Gary and passed the phone to me. Gary told me I should pay 240 dollars. I said we have agreed with 220 dollars and there is our communication history. why do you change? He asked, “will you pay by cash” I said yes. He said OK, then 220 dollars. And I explained about the damage during moving. He said I don’t care the damage. I need 220 dollars, no one dollar discount or we will keep your piano in the truck and not move to your house. He started threatening me and burst into anger and talked loudly. The staffs told me I can get the damage reimbursement after my paying 220 dollars from Gary. I asked for receipt for the 220 dollars. They said they had receipt book in the truck. Later when they came back, they said they didn’t find the receipt book, and how about giving me electronic receipt. I agreed. But later they got back to me saying the electronic receipt didn’t work, either. They would write down words as a written receipt to me. It seems I have no other choice. I paid them 220 dollars and got their writings. But tragedy happened again. They cracked my piano books holder and even hided it into my piano bench to make me not noticed. And they hit the wall of the hallway again but finally they couldn’t move the piano upstairs. They left a mess at my house and just asked me to deal this with his boss, then left. I sent the damage photos to Gary, he replied sorry and I asked him to deal with the damage but he said he would not doing anything. And that’s his last reply. I think I need help from your website and I would like to tell other customers PLEASE DON’T CHOOSE THIS MOVER!Oct 6, 2017Verified
Had a very heavy item and they may moved it without issue. Very responsive and scheduled quickly.Jul 12, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We work for you. You are the boss. We charge by the hour so that you may name your own price.
- What is your typical process for working with a new customer?We are household movers, experts at moving heavy and or valuable items. We work for you. You are the boss. We charge by the hour so that you may name your own price. We will do as much or as little of your job as you like.
- What education and/or training do you have that relates to your work?We have been in business since 1985 when I was an undergrad at University of Nevada Reno. Before that was an MP in the Marine Corps. That life and business experience since then serves us well every day on every job. We carry that Marine Corp work ethic and standard of integrity with pride in every job well done.