What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies with the type of service inquired.
What is your typical process for working with a new customer?
In a brief summary, my typical process always begins with communication. Consulting & understanding what it is my potential client needs. It is very important to understand the scope of the project as well as knowing if a solution can be accomplished before beginning. Once a client commits to my proposal (solution is discussed, retainer deposit is made, project terms & turn-around time is agreed), we go forth with the creative process.
During the creative process I provide my clients with presentations I create in which he/she would discuss what visual changes should be made, does it meet his/her solution, while I interact with the client using my expertise in the trade and understanding of industry-standard design principle. Once the creative process is completed and we arrive at a solution, we proceed to the packaging stage of the design project.
During the packaging stage, I refer to original consultation with my client were discussed his/her needs and purpose for their needs-and create a set of files which meet the need & purpose. I always include original project files, style guides, transfer of copyright document, and any other file format that applies to the job. Once the client pays their remainder balance, I send their package of files & conclude our exchange with a final brief discussion for any possible future endeavors to come.
What education and/or training do you have that relates to your work?
I studied for my b.s. in Computer Information Systems. I have CompTia Network Professional certification, and 15 years of experience in the design trade with notable clients.
How did you get started doing this type of work?
I began doing this type of work overseas while I was in the military. Prior to that, I was more of a hobbyist. I had the unfortunate honor of designing programs, for our fallen heroes in Iraq. I felt connected to those soldiers when I took the time design and edit their images for people who wouldn't have a chance to walk with us again. There was an art & connection aspect to the work that always stuck with me. When I came back from overseas, I arrived at my home city of New York. This is where I visited Time Square, and my mind exploded with ideas-as I watched signs & colors everywhere connect with me. It was at that moment I said " this is what I want to do".
What types of customers have you worked with?
I have worked with many entities in many different industries around the world. After becoming a preferred Freelancer at freelancer.com, I created my own design firm in the state of Ohio. I had the chance to work for the NFL Houston Texans, Sunderstorm Scientific in California, and TIM Media (Documentary Film Makers) in District of Columbia. There have been countless works I have completed for many different entities in between those notable clients.
Describe a recent project you are fond of. How long did it take?
The project I am most fond of has been kept secret under a Non-Disclosure Agreement with the NFL Houston Texans. I was contracted by executives from the team, to create something that has never been done before. I created it overnight. The result is now the Texans holding several US Patents on this design thanks to a hard-working team of lawyers, for an apparel product that has never been done before. This work is still on-going we have been working on this project for almost 2 years.
What advice would you give a customer looking to hire a provider in your area of work?
Communication. The most important is to hire someone they can communicate well with. That is the main attribute to a quality final product. Next, is knowing they are skilled enough to get the job done. Some have great portfolios some don't & some don't have the time to even make a great portfolio because they are too busy & swamped with deadlines for work. Use your instincts, the material they present, their communication skills & understand their process of work to see if they are the right fit for you.
What questions should customers think through before talking to professionals about their project?
What exactly it is I need? Be as specific as you can. What do I need it for? What is the value and what should I expect to pay? Research styles, colors, layouts, elements, see competitors presentations and create the needs of your project.