FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pure Panes offers competitive pricing and both military and senior discounts! We also offer a 10% discount for customer referrals.
- What is your typical process for working with a new customer?
Pure Panes Window Cleaners like to make it simple for homeowners! The first thing we need to do is a quick inspection of your windows. We will request your address, phone number and email address. Pure Panes Window Cleaners send all estimates and invoices via email. All of our estimates come complete with referrals, before and after pictures, a copy of our insurance and more! Thanks to the many available online resources many times our estimates can be completed without needing to visit your home! Sometimes it is necessary to see your home to provide an accurate estimate. This process only takes a few minutes to complete, and the best part? You don’t even need to be there! When our clients approve the estimate, it’s time to set a date! We offer both morning and afternoon appointments and even some weekend dates to help accommodate your busy schedule. THE DAY OF... You will have received an email confirming your address, appointment time and services being provided 24 hours prior to your appointment. It will also contain some helpful information and tips for your cleaning day. Upon our arrival you’ll be greeted, a quick walk through of the home will be done, and then the work begins. No need to move small furniture or window treatments, we do that for you! Most window cleanings are completed in under 3 hours. Pure Panes Window Cleaners accept cash, credit and debit cards for residential services. No personal checks are accepted for residential services at this time.
- What education and/or training do you have that relates to your work?
Pure Panes Window Cleaners are fully insured with a $1,000,000 policy for your peace of mind and protection. We share more than 14 years of cleaning and customer service experience. We have seen just about every window there is! From skylights to storms, Pellas to Anderson; we are aware of how each make and model function and how to maintain them through every season.