Current Top Pro
Hired 22 times
6 years in business
(Eastern Time Zone)
Mon - Sat
6:00 a.m. to 11:00 p.m.
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Computer not turning on,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Need a diagnosis to determine issue
PC or Mac
Friendly, knowledgeable team offered a speedy service and my computer is working great again.Dec 20, 2018VerifiedBackpack Software & Computer Services's reply
Thanks, Carmen! It was great to meet you. Please call or text if any new questions come up or if you need other IT support. Glad to help.
Would highly recommend this company. They were prompt in responding and coming to our house. Even though my project was small and simple, they were wonderful!!Aug 14, 2018VerifiedBackpack Software & Computer Services's reply
Thanks, Kelly! Keep us in mind next time you’ve got questions and good luck in your new endeavors!
Robert and Laura came to my home and worked worked off and on for two days to fix my computer. Eventually the last thing to try required tools they did not have, so they they recommended a company who could try that repair. They refused to accept any payment for their time and trouble and travel to my home for two days. They were professional and knowledgeable, and I would recommend them to anyone needed computer repair.Jul 18, 2018Verified
Very happy with response actions taken and advise given.Jan 16, 2018Backpack Software & Computer Services's reply
Thank you so much... please call if we can be of further service.
responded quickly, got an appt. very fast. Did not fix problem because it was a hardware issue. But showed me how to access computer bypassing the issue.Sep 19, 2017Backpack Software & Computer Services's reply
Glad to help! Please call with any further support needs.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our diagnostic call is usually $50-75 based on location and distance from our home or our scheduled call path. Many times we can resolve issues as well as determining what’s wrong within that first hour at no additional cost. Otherwise, we’ll discuss with the customer what’s involved in their repair and what the total cost will be. We offer lots of feedback and options. Our hourly rate is $75 on site and we don’t charge for long wait times to add or upgrade software— typically if something will run for an hour or more, we’ll go to another call and return to resume rather than sit and stare at, wasting your money... We only charge when the job is done and the customer is happy. That has earned us exponential growth and grassroots referrals!
- What is your typical process for working with a new customer?We do an onsite assessment of their systems and usage as well as a short interview to prioritize issues and potential problems. We can usually provide diagnostic info within 15-30 minutes and most of our repair work takes 1-2 hours, depending on severity. We triage business needs and respond to emergencies first and our customers respect and appreciate that flexibility. We’re frequently able to respond the same day or within 24 hours and we come to you!
- What education and/or training do you have that relates to your work?3 years IT professional with Stetson University supporting faculty, admin, students and staff followed by 15 years with a large local law firm supporting up to 100 staff and attorneys. Created Backpack Software to publish my creative work in 2013 and added computer support services for business later that year. My wife came to work for Backpack with me in 2015 and we love the flexibility and independence of owning our own business.