FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing on Thumbtack is an estimate. I'll be more than happy to make a free quote visit to your home and offer a customized quote. Our pricing is based on your home's particular needs, our job quality and the fact that our business is licensed, insured and bonded. We do offer referral discounts.
- What is your typical process for working with a new customer?
After setting up a free quote visit to your home, I will go over our service summary with you. If you have any questions or concerns, I will gladly address them. I will ask for you to walk me through your home and may as some questions to determine your home's needs.
- What education and/or training do you have that relates to your work?
I have been in the home cleaning business for almost 2 years. I previously worked for a major telecommunications company (14 years) where I learned the importance of customer service, a challenge for any large business. One reason I started a small business was to have a more natural relationship with clients on a community level, something practically impossible to achieve in large corporations. I enjoy the simplicity and closer human connection with clients around my community.