Hired 126 times
4 years in business
(Mountain Time Zone)
Mon - Fri
8:00 a.m. to 7:00 p.m.
Photos and Videos
a little late getting here, but he was collecting supplies. But once they were here, they worked quickly and efficiently! Felt very comfortable w/ them working in the house while my husband was out. They left the space nice and clean and were very professional.Dec 18, 2018Verified
Josue was very professional, polite, and informative. Took care of my window repair in a very short time and even looked at another window problem for me while he was there, and fixed it as well. I would certainly call Josue again should the need arise!Nov 27, 2018Verified
They communicated beforehand, showed up as expected, did good work and charges as expected. I can’t ask for more.Nov 10, 2018Verified
Was able to get the job done clean and fast. Glass looks great.Mar 2, 2018Verified
I appreciated the prompt and knowledgable service. Manny completed my repair and I was very satisfied. I would call them againJan 17, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Yes I would list everything but there are over 10,000 items in our pricing system
- What is your typical process for working with a new customer?The typical process for my customers starts with the initial consultation, at that time I listen to what concerns the customer might have. At that point I give them 3 options 1. if it's a repair I like to be upfront and tell them it's a very easy fix and how we can get it done. 2. If it's something beyond repair and a new window is needed (most times insurance can pay for most windows), if at that time the home owner can't afford the full price of all the work I typically do half down before the work and half after or if the job amounts to more than $3,000 I also do payment plans, also don't forget to ask for discounts. 3. I will be honest very rarely there will be times I come across a job that I cannot take or I know my price is to expensive due to insurance purposes, luckily if I don't do the job I know someone whom does and at that time I'll give you there number and if you still need help with anything I will be around to help. After that I give the customer a solid time frame, I am of my word and I hate to change appointments and if that were to happen I do give discounts starting 12-25-2015 because a time change isn't your fault it's the office not keeping track of appointments, to be clear it does not usually happen but in case it does I will make sure you are taken care of.
- What education and/or training do you have that relates to your work?I personally have been a master technician for 3 years and my company is apprenticeship based, nobody can even touch a window/door without a minimum of 4 months training including safety training. After that they become assistant technicians for another year and two months and they cannot work individually on a window or door unsupervised until there are certified lead technicians. To become a master technician you have to be a lead technician for every style of window, and every style of repair. In uprising there are only 2 master techs.