FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Smiling Dog Entertainment we have multiple photo booth experience and package options available one of which is sure to provide an exceptional photo booth experience for YOUR event. Our pricing varies depending on the package selected, the number of hours for which you'd like the booth to be open, whether the event is indoors or outdoors and any extras you've added to enhance the experience. We also, from time to time, run promotions such as our Love is in the Air Valentine's Day Special offering discounts on our rentals. When we have special offers or discounts available we typically post them on our Facebook page (SmilingDogEntertainment), so like or follow our page to stay in the know on any special offers or discounts.
- What is your typical process for working with a new customer?
When we receive an initial inquiry for a photo booth rental we respond within 24 hours with more detailed information than what a potential client receives from our website. When a client decides to book a photo booth with us we follow up with the customer to thank them for their rental and to gather information about the rental including the time they need the booth, the theme of the event at which we are providing the booth, the name of the event, and we begin discussions about how they'd like the photo strips produced from the booth at their event to look. Once we have all of the information above, we design and send to the client an initial proof of a photo strip design. Based on their feedback we make any necessary changes to the design and resend for final approval. We also ensure that a final invoice (total rental cost - deposit=final balance) is sent to the client 2-3 weeks prior to the due date for payment (2 weeks prior to the date of their event). Lastly we send a confirmation email a couple days prior to the event to confirm details such as set-up time, location, etc.
- What education and/or training do you have that relates to your work?
I have been a serious amateur photographer for over 30 years and recently completed the requirements of the Photography Diploma program at Des Moines Area Community College (DMACC). The knowledge I've gained over 30 years plus the skill enhancement for shooting portrait images gained at DMACC has proven invaluable for producing exceptional images from the photo booth. My extensive customer service experience helps me deliver a quality experience to our clients and helps drive our constant quest to improve our product, service, and experience. This background is why we are continually complemented on the professional appearance of our photo booth set up, the quality, quantity, and variety of our props, and the excellence of the photos.