FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Although a standard tuning service is offered at a set price, repair work is generally charged on an hourly basis plus the cost of parts if needed. Since we can service a wide area, there are occasional price adjustments needed to account for additional time and travel. For larger repair or rebuilding projects, discounts may be available.
- What is your typical process for working with a new customer?
We strive to schedule the initial tuning appointment at the convenience of the customer. The first tuning also provides an excellent opportunity to determine the condition of the piano. Detailed repair estimates are free if made during this visit.
- What education and/or training do you have that relates to your work?
Besides having a Bachelor of Music degree in piano performance, I have received extensive training in every aspect of piano technology over the last 30+ years.