FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is specific to every roof we step foot on. There are no hidden charges or fees. The amount you pay is meticulously calculated to cover the work that needs to be done in order to deliver a roof that will never leak and will last its lifetime.
- What is your typical process for working with a new customer?
1. Set an initial appointment for an assessment. 2. Perform an extremely thorough assessment of your roof. 3. Have a consultation to review roofing options and solutions to problems based on roofing conditions, budget, and homeowner preferences. 4. Provide multiple options for materials, installation methods, and material longevity. 5. Schedule your roofing work.
- What education and/or training do you have that relates to your work?
Master Roofing is a licensed contractor. Above and beyond that licensing, we are certified as a Master Elite GAF contractor, Malarkey Emerald Premium Contractor, Owens Corning Preferred Contractor, 5 Star Roof Maxx Dealer, and VELUX Certified Installers. Our employees participate in monthly manufacturer specific trainings. We pride ourselves on our certifications and continuing education and training. We are certified and trained to install the roofing materials that we install the same way mechanics at the Toyota dealership are trained to work on Toyotas. The details matter! And we don't miss on the details.