|Sunday||7:00 a.m. to 8:00 p.m.|
|Monday||7:00 a.m. to 8:00 p.m.|
|Tuesday||7:00 a.m. to 8:00 p.m.|
|Wednesday||7:00 a.m. to 8:00 p.m.|
|Thursday||7:00 a.m. to 8:00 p.m.|
|Friday||7:00 a.m. to 8:00 p.m.|
|Saturday||7:00 a.m. to 8:00 p.m.|
TRIPLE M SYSTEMS LLC
About this pro
I have updated my rating to average and my response here, based on the fact that I did not actually hire Triple M systems to do this project and I cannot delete and replace this review; however, my description below is based on my overall experience with this provider, regardless if whether I had hired them to do the job or not. Initially, back in January, Michael's responses were very thorough with providing me a rough estimate to have a drain pipe replaced under my kitchen floor. I recently messaged him asking if he was available to have an in person visit. When it came time for him to visit my house and provide an in person estimate, he said he would come by that day during the time I said would be home but didn't show; he did not communicate with me , either through thumbtack or my cell number which I provided earlier in my message thread. After the second day of no showing, I messaged him back to let him know I was waiting his arrival the last two days and he informed me he had an unexpected event regarding his child and that he would be by the next day. The next day, once again no show, no communication. I know that unexpected things can happen and I'm sure he and his staff do good work, as I've seen in his pictures, but I think he should have someone perhaps handle his scheduling or set definite appointment dates and times in advance around his availability. Again, this is based on my overall experience with this provider, despite the fact I did not hire them for this job. This is my final edit, as his reply to my original statement can also be seen.Aug 3, 2018Verified
Mike, did a fantastic job installing our new hot water heater, at a very reasonable price. I give him 4 stars - coz he had to reschedule due to his other appointment went longer than expected. He came early next day. Nevertheless, I have his number saved for our future plumbing projects.Dec 22, 2017VerifiedMichael R.'s reply
Thank you glad I could be of assistance!
Hired Mike to do the plumbing for a newly created restroom in a light commercial building. He was fast to respond, fast to show up and fast to give a quote, to which I agreed. He hired sub-contractors to break concrete and dig a tunnel under foundation to reach sewer line. Mike is responsive and has positive attitude and since I already told him in person what I am about to share here I have no regrets about doing it. He was paid every time he requested payment , as much as he wanted, up to the full amount; he was never refused or delayed payment, but on the last installment I pointed the below issues and asked if he will pass his savings to his customer or prefer a public review of his shortcomigs. I did not ask for specific amount, I merely asked what is more important to him. He went for the money, which is something you should bear in mind as it underlines my point that he does not care as much for customer as for his profit. Facts only: 1) Mike quoted for underground tunnel going to the main sewer line, but later decided to make a shorter one to a branch of the main sewer. He said he does that to save money and he probably does, but it only saved him money and not me, the customer; the toilet's line now makes 270 degrees instead of 90 degrees; I can't say if it works just yet, I suppose it will (passed city inspection, not that they looked anything about it). 2) Mike clearly stated sewer pipe will be hung to foundation with metal rods and pictures on his site show how he's done it before. This is important so that pipe doesn't bend and sink over time as clay settles and create water pockets causing congestion and requiring new foundation breaking and expensive repair. He did not hung the pipe as he promised. He said he put support underneath instead. It is like supporting a structure in floating sands. It will take time, but that sewer *will* sink and create problems. 3) After the tunnel was dug up and pipe was installed only about 30% of the clay was returned back instead of 80% (it can't be 100% because of the installed pipe and because it's impossible to stuff it perfectly). Mike explicitly told me it would be put back and stuffed as it should be to avoid what's about to happen now, which is slow soil degradation and opening of a large hole and probably foundation break. It'll take years, but it *will* happen. Mountain of clay was left inside the building despite of Mike assuring me he'll take care of it. 4) Mike used sub-contractors to dig the tunnel and close it. He was not there when they dug and he was not there when they closed; the people who dug were good at what they were doing, but for closing there was one Mexican who did not speak English at all. I recognize my fault at not supervising every step as well and let this be a warning to you - DO MONITOR EVERY STEP THEY DO AS THEY WILL NOT LOOK OUT FOR YOU! 5) Mike installed plastic tubing for water, which was surprise to me as distance was short and I've never seen anything but copper until now. In my expectation it should have been copper and again this is something where you in future should state upfront when requesting service - ask for the copper (way better than plastic and more expensive, including a bit harder to work with; but won't fail in 5-6 years!). In my view the quote given had PLENTY of room for copper tubing - Mike just went to maximize his profit. I call that cutting corners. 6) Mike explicitly told me when making the offer he will run the toilet vent up through the roof. He later changed his opinion and offered to put an in-wall artificial vent, which is legal, but again not the real deal. I asked him to do what he offered and he promised he will, but he never did. The tube is still up in the wall releasing bad odor. Mike said he paid someone else to do it for him, but as I said the tube is still up there (see photo). 7) Mike says he is plumbing master, with number, insurance and everything, but the fact is he is not. He uses someone else's master license, most likely with the master's knowledge and approval. The importance to you is that when you pay you should pay to the licensed plumber and not a 3rd party if you want any claims later to be approved by your insurance. If a problem occurs and it is traced to plumbing your contract may be with a licensed plumber, but if you had paid a non-licensed one the insurance will give you a VERY hard time.Jan 21, 2018Verified
Michael was helpful and responsive. Work is done right and come with 1year warranty. The reason I didn’t give him 5 Star was that he’s late by 4 hours.May 16, 2018VerifiedMichael R.'s reply
Thank you! Glad your water is back up and working. And apologies for the timing issue!
The job took longer than I was planning on, but it seems like it was done well and Michael was quick to respond. A more thorough breakdown of the cost at the beginning would be nice. I knew what the repair would cost, but I didn't know about the cost of the parts, and that was more than I expected it to be.Feb 19, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I charge based on the complexity of the job but I make sure I give options and making sure the customer doesn’t have to break the bank.
- What is your typical process for working with a new customer?I show up and meet the customer, we go over the project and I am able to give them a free estimate on site. I understand some customers have a budget as we all do so I take that Into consideration when giving my prices.
- How did you get started doing this type of work?My father is a Master Plumber and I gained interest from helping him out as a young kid. It’s a very great skill to possess and I am fortunate to have had guidance to get me to this point.