26 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Had a little trouble with the initial crew being out liscence so they couldnt do it but the person my project manager then assigned the job to did a wonderful job. 11 window in 3 days. Installed, insulated and sealed, and flashing/cowling finished all in 3 days. Very impressed and will use again.Mar 9, 2018Review from Google
Several windows were the wrong size when they arrived. Had to reorder. Took to long from initial sales visit to completion.Feb 3, 2018Review from Google
They called me a day after I went online and that Monday they came out did the work and we had heatDec 18, 2017Review from Google
Took too long to complete job. Too costly. Wouldn't give me an item statement. Never again. One star is too much.Oct 29, 2017Review from Google
The sales team was fantastic. Answered all my questions and made sure I understood my options. Their subcontractors were great too, however communication between the project coordinator and the sub could have been better.Sep 26, 2017Review from Google
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- What is your typical process for working with a new customer?Each customer receives a personalized approach starting with our appointment setting process. They receive a call from our National Member Assistance Center to ensure the best Project Consultant in their area is scheduled to meet with them. A block of time is dedicated for that Project Consultant to spend with that specific customer to determine the best solution for their home. When you hire Sears HVAC experts to install* a whole house air conditioner, furnace, or other HVAC unit, we take these steps to ensure you get the right product for your home. We provide air conditioning installation for every type of unit as well as replacement and installation of old and inefficient central, air conditioning units, giving you the peace of mind that comes with a reliable new air conditioning system. Instead of continuing expensive repairs on an old system and the stress of never knowing when your system might stop working again, consider installing a new air conditioning system from Sears Home Services. To make sure the unit you select is the right size for your home, the Sears HVAC expert does an electronic load calculation estimate to determine the exact type of heat and air conditioning system that’s just right for your home–we don’t just replace it with the same size unit you currently have. These calculations take into consideration things such as the size of your home, its exposure to the sun and wind, the number and size of windows, how well insulated it is and more. This step is essential so the unit isn’t too small or too large–both waste energy. We discuss HVAC accessory options. Sears offers optional accessories that make your home more comfortable, such as air filtration system, furnace humidifier, and a programmable thermostat. We look at things that affect your HVAC system and to make sure your new HVAC system does the best job it can do, we go beyond just installing a new heating or cooling unit. We also check the condition of the ductwork and your home’s insulation, and make recommendations based on what we find. *Installation includes standard labor to existing ductwork, electric/gas lines also removal of old equipment. Excludes: Permits, additional ductwork, electrical or codes upgrades and asbestos removal.
- What education and/or training do you have that relates to your work?We are committed to your satisfaction. Home Advisor recently awarded us Best of Home Advisor 2017, honoring Sears Home Services for extraordinary quality of work practices, customer service, ratings & reviews, and overall value.
- Describe a recent project you are fond of. How long did it take?Everything went well during the installation as well as the initial visit from the sales representative who came to my home to talk to me about the products and financing. The sales representative was very caring and discussed my options in depth concerning my financing which I thought was very professional. I was very pleased with the whole process. Sears team went above and beyond our expectations to get the job completed. From scheduling, to revising a game plan, to the actual installation was a breeze. Plus the courtesy the calls afterwards to ensure we were pleased wrapped it up. I feel like we should have called sooner to get our AC setup and going. Thank you for a great job!