What should the customer know about your pricing (e.g., discounts, fees)?
Our inspection of your home, business or church is always free. If it is an insurance claim your only cost will be your deductible and upgrades. We do not try to up sale our customers into buying something they don't need or can not use. We are not licensed to work in Illinois.
Our bids are fair and competitive.
What is your typical process for working with a new customer?
Initially we like to meet with the potential customer and have an open discussion about the repairs they are in need of. Once all the areas of damages are reviewed we will complete a very thorough and complete inspection of the exterior and roof. If leaks are occurring we will locate the leak and cover the damaged area with a tarp if needed. If the damages are an insurable loss we will advise our customer accordingly and help with the insurance process. If its not insurance related we will provide a competitive bid for the repairs.
What education and/or training do you have that relates to your work?
Over 30 years in the construction and insurance business. 4 years US Navy aboard the USS Enterprise CVN 65, 8 years in the Navy SeaBees reserves, 4 year apprenticeship to become a Journeyman Carpenter, local 185. I worked 13 hurricanes; starting with Hurricane Andrew. Multiple wind and hail storms throughout the country and many right here in St. Louis.
How did you get started doing this type of work?
My father-in-law was an insurance adjuster and asked for some help measuring some roofs for him that were damaged from a hailstorm. We looked at almost 100 roofs in 5 weeks. Working in the construction the work can be slow at times, and during these times I worked as an insurance adjuster working various storms.
What types of customers have you worked with?
Clergy, homeowners, business owners, facility managers, realtors, property managers and insurance companies.
Describe a recent project you are fond of. How long did it take?
What a great job! We just completed the Webster Groves Subaru car dealership project. The 10,000 sf roof has been leaking for over 5 years. We completed an application of SureCoat Roof System to the existing roof and stopped all the leaks. The work was completed in 2 1/2 weeks without interrupting the day to day business. We installed this SCRS Poly mesh imbedded polymer elastomeric coating giving the owners a white roof that is leak free roof and has 10 year renewable warranty. The SCRS qualifies for the EPA's Energy Star.
What advice would you give a customer looking to hire a provider in your area of work?
Check them out. Ask questions until all your questions are answered. Ask for documentation for insurance, business licenses & references. Follow your gut instincts. Check with the Better Business Bureau, we have an A+ rating. If the company is being pushy, offering to submit your claim, asking for money or has out of town tags; call us for a free 2nd opinion.
What questions should customers think through before talking to professionals about their project?
A contractor is not required to be licensed in the state of Missouri, but you do have to be registered and have a Missouri state registration number, ask for a copy. Some of our municipalities require the contractor to have a business license. Ask for a copy of the license if this is a requirement for your city. Ask for a certificate of insurance. EC has $1,000,000 of general liability and $1,000,000 workmen's comp insurance. Ask for referrals, do they have jobs close by that they can see? What is the product & warranty? How long will the job take? Most of our residential roofs are completed in a day. If its an insurance claim, how much out of pocket will it cost me? Your deductible & upgrades is your only cost with us. What is your BBB rating? Ours is A+.