About this pro
Excelle experienceJul 27, 2017Verified
Tom provided TV wall mounting installation for two televisions. He scheduled the work quickly, arrived promptly, his workmanship was excellent and his prices were fair. He mounted the TVs, programmed them, provided recommendations and made sure everything worked to my satisfaction. Awesome service!Mar 12, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Factory restore/HD erase $120-$130 flat rate. Application install $40. Norton Antivirus Install $50. Data transfers, Hardware repairs, Assistance, Training, Network Troubleshooting, WiFi Troubleshooting, Data recovery, and many other services are all charged at $79.99 per hour
- What is your typical process for working with a new customer?It is very important that we listen to exactly what the customer's needs are. We then offer a solution or a few solutions. The customer always should remain in control of the process. We work for them. They are the boss.
- What education and/or training do you have that relates to your work?Our techs have a minimum of a college ATA in computer hardware and networking. They usually have various certifications above and beyond their degree.