Arhaus- home renovation and handyman services
About this pro
Justin is great! Awesome work and I will hire again.May 17, 2018Verified
DO NOT HIRE THIS MAN!!! The reason I chose Justin amongst all the other offers I had received was because he had a five star rating, "top pro" and "thumbtack guarantee." Upon meeting with Justin, he was very easygoing and cordial, and I showed/ discussed with him pricing and timing on placing baseboard and trim. He SPECIFICALLY told me that all he had to to was slap them on, and that "it would only take a couple hours, three hours TOPS." At forty bucks an hour I was stoked, since I had renovated my place myself all summer, but hadn't the time to finish since school started. I thought what the heck, and discussed with him to go ahead and install a transition strip in the kitchen and doorway to the bath, as well as finish up flooring in a coat closet and a couple slats more in front of the door to the bath and bedroom. We specifically discussed turning a couple doorways into archways, and that he would look into arch frame kits at Home Depot for me and let me know. A few days went by with no response. Finally, I texted him the day before he was to start working on my place and asked about the arch kit as well as how many hours total it would take him for the odds and ends projects; should be quick if base board and trim were only a few hours for a while condo, right? I presumed then 3-6 hours maximum. After repeated inquiries, he barely responded to my questions with only a vague answer to one project. However, I trusted the guy from the ratings and guarantees. He arrives the next morning while I was going to work, and all sounds well and confident. Well, six hours went by and my friend mentioned he saw Justin still at at my condo. I presumed he was especially getting all the projects done. 8.5 hours later I get home (he left a half hour before I arrived), and I walked into a HORRENDOUS CHOP SHOP!! I was livid and furious: not only was he at my place for eight hours and was assuming to charge me for that, but the BASEBOARD AND TRIM was not finished! In addition, NOTHING ELSE WAS DONE!! It was uneven, installed in places I SPECIFCALLY told him not to, and there was LITERALLY barely any caulking and NO SPACKLING OR FILLING! I asked him what he did for 8 hours with no response back. I finally told him : A. Don't come back, and B. I was only paying him for two hours workas quoted, plus without a finished product.Oct 4, 2017VerifiedJustin G.'s reply
Apparently there was a misunderstanding on what the original bid was for or he simply heard what he wanted to hear. 3 hrs was for the baseboards which I did in 3 hrs. That did not include the door trim which he later added. Trimming out the 7 doors front and back was a significant amount of time as well. I informed Tyler that the cost would be more as well if I were to do all the flooring things he talked about but would do it it for my hourly rate. I was unable to finish caulking and hanging two trim pieces and finishing touch ups because he told me not to come back. The pieces that did not get hung were special cuts. One needed to be cut for the switch plate and the other piece needed to be ripped down to 1 3/4 inches in order to fit in the corner. As mentioned Tyler told me not to come back before the project could be completed. I did check on the Arch kits and informed him of what I found out. Yes I did trim out that door so it would look like the others until the Archway could be installed. I believe he was hoping that even that job would have been included in the same original three hour bid. So someone got their apartment all trimmed out for $80 and all that is left is simple caulking. Note to self always get it in writing, otherwise it ends up messy and it's one persons word against another.
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- What should the customer know about your pricing (e.g., discounts, fees)?A lot of times I feel it is most honest to just charge an hourly rate and have the customer pay for supplies thereby giving them a chance to have input on cost of materials and not feel as if they are being taken advantage of.
- What is your typical process for working with a new customer?Meet them and discuss what they are wanting and provide options or suggestions that they may not have thought of and come to an agreement.