Affordable Cleaning Service Solutions LLC

Fayetteville, NC

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About this pro

How does your service stand out?

We provide office cleaning, move out/in, new construction,commercial property, organizing, estate sales, residential cleaning, aromatherapy cleaning, hoarding, product sales and many other services.

What do you enjoy about the work you do?

We enjoy the smile on our customers face when their property looks and smells great! We enjoy building great relationships with our clients whether they are repeat customers or one time customers. We value your business.

Location

Fayetteville, NC 28309

Years in business

12

Number of employees

7

Times hired on Thumbtack

6

Reviews

8 Reviews
  • Barbara B. Apr 4, 2017
    Home Organizing
    Verified Review
    Beware!! Beware
    This job was for cleaning, decluttering, and organizing. I was quoted $250 on thumbtack and again when we spoke over the phone. But after sizing me up doing our first meeting the price increase to $1200. What we spoke about over the phone and what I told her when she was here did not change. But based on what she said her company would do, I was OK with the price. The contract states she would be paid in three equal payments with the last/final payment being on 15 March 2017, expected date of completion. After the second payment and things were not halfway finish she wanted me to pay the third and final payment even though the job was not completed. Somethings were done. But working less than two hours one day a week was not productive. There was very little cleaning throughout this process. There were some decluttering but mostly things were just moved from one room to another room or to the garage for sale. Nothing was wiped, cleaned, swep, or vacuumed nor was anything organized. I verbally address these things with her, before and after the second payment. And again by email on the 20th and the 30th of March 2017, which was the last date she showed up. Job still not completed. But she wanted me to pay her the last payment even though the job was not completed. And her words to me is, I have a past due payment and that service is terminated because of non payment . She knows the job is and was not completed, because she scheduled dates to come back , but refused since I didn't pay for a incomplete job. There's no staff/employee just her and her teenage daughter.
  • Carolyn Y. Nov 23, 2016
    House Cleaning (One Time)
    Verified Review
    Not only the temperature goes up in NC quickly!
    The quote was $65.00. Spoke on the telephone to someone who given the same information and simply receiving a phone call from me which she acknowledged she read the request quoted $150.00. Therefore, the deduction is that either they do a routine bait and switch or do not honor their quotes.
    Affordable Cleaning S. Nov 24, 2016

    We honor all customer prices and take very seriously, the character and integrity of our company. You first of all falsified your name on the quote and when you contacted our office you asked for a price on a move out, not the standard cleaning recurring service that was on your original quote. You also contacted us under your real name, Aissatou not Carolyn Young so we had no way of knowing who you are. We value serious customers that know what they want and desire the service we provide. You cost the business money when you are not a real customer. For you to give a review like this and be undecisive and use a false identity shows your character. We thank you for your time and hope that you will have the humility to fix your error and recant your statements on this review, if not have a very blessed Thanksgiving anyway!

  • Carolyn C. Nov 12, 2016
    Best of the Best
    Affordable Cleaning Service did a Fantastic job cleaning my house. I recommend they to my family and friends.
  • Carly B. Nov 11, 2016
    House Cleaning
    Verified Review
    One happy Mom!
    Your service today was fantastic! I appreciate your attention to detail and respect for my cleaning wishes. The best part was feeling relaxed enough after you left to be able to take a much needed nap with my 5 month old. Thank you for that gift! I look forward to your future cleanings.
    Affordable Cleaning S. Nov 12, 2016

    Thank you Carly, blessings to you and your family, we look forward to working with you.

  • Camille W. Oct 25, 2016
    Apartment Cleaning
    Verified Review
    Best in Fayetteville
    This is the second time I hired cleaners after moving here. These people went above and beyond by thoroughly doing everything I talked about. I expressed frustrations in my apartment and they fixed them. In addition, they didn't mind me popping in and out all day. I will only hire them in the future.
    Affordable Cleaning S. Nov 6, 2016

    Thank you Camille, for being so awesome. We enjoy working with you.

  • Nigel S. Oct 15, 2016
    Great Service
    Affordable cleaning service has some of the best customer service I've seen. They made sure everything was done in a efficient and timely manner. I was also very impressed by the enthusiasm of their staff.
    Affordable Cleaning S. Oct 15, 2016

    We are glad you enjoyed our services, we look forward to working with you in the near future, thank you and blessings to you and your family.Type your response to this review.

  • Antwainette T. Oct 15, 2016
    Amazing job
    They did and immaculate job I can't wait for them to come back
  • Tiana W. Oct 15, 2016
    Great service
    The service was fantastic
    Affordable Cleaning S. Nov 6, 2016

    Thank you for your review, we appreciate your business.

Q&A

What is your typical process for working with a new customer?
We always talk to the customer to see exactly what services are needed and we customize a package that will fit your needs. Everyone has different cleaning needs, we try to relieve our customers of the burden of cleaning. It gives you more time to focus on other tasks.
What education and/or training do you have that relates to your work?
certified in hoarding, certified green cleaning, Best janitorial service of Fayetteville 2013 with Up & Coming magazine
What types of customers have you worked with?
Harris Teeter, Walmart, Kangaroo, Shaw Construction, Lane Bryant, Rite Aid, Woody's Bar-BQ, Finish Line, and many others.
What advice would you give a customer looking to hire a provider in your area of work?
Be careful to not always go with the lowest price because you want quality cleaning for a fair price not mediocre cleaning for a cheap price. This is your property, business, household, office or new construction, you want the best!
What questions should customers think through before talking to professionals about their project?
Do you want an actual cleaning company or someone who just says they clean? Is this a company that is bonded and insured? Do they do national background checks for employees? Does this company have enough experience to handle my project? Are they competitively priced?