Puroclean Emergency Restoration Services
Puroclean Emergency Restoration Services

Puroclean Emergency Restoration Services

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Scheduling
Mold services
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: I am a hands-on owner, which means I participate in all of our jobs. Our customer service is our main concern and is second to none. We care about our customers, We will take the necessary steps to ensure our customers are happy. We have a strong attention to detail which makes us the best in the business. We take care of mold, fire and water damage in a timely manner. All of our employees stay up to date with all certifications. Please look at our Reviews on Goolge. Just type in Puroclean of Saint Augustine. I have been involved in emergency service work the majority of my life in one way or another. I enjoy making people happy. When our service is needed, it is usually one of the worst days of our customer's life, and I have the ability to help with the stress of the situation.
Overview

Hired 2 times

6 employees

11 years in business

Payment methods

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Featured Projects

11 photos

Specialties
Mold services

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Reviews
Good 4.4

5 reviews

5
80%
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pro avatar
Alva M.
Sep 20, 2016
After having suffered extensive water and mold damage in my family's condo, Russell Benes and his PuroClean Co. are completing a total remediation, restoration and remodel of the entire condo (including kitchen and bathrooms). Despite my being out of state and unable to be on site for the duration, Russell worked with me via phone, text, and email, to recreate a beautiful, warm retreat for us. He was consistently professional, trustworthy, thorough, and dependable. His subcontractors were also professional, courteous, and hard working. I implicitly trust Russell and appreciate his patience, attention to detail, and commitment to finishing my condo to my complete satisfaction. Thank you for a job well done! Alva
pro avatar
Kristi V.
Sep 18, 2016
Puroclean was excellent! I found a leak in my kitchen sink and mold was discovered in the cabinet and behind the wall. I was skeptical on who to call because I am a single female living by myself. However, Russell and his crew were awesome! They were super friendly and made me feel comfortable. They were quick to come to my place and complete the repairs. I would definitely call them again if more problems arise!
pro avatar
Lori F.
Sep 21, 2016
Really appreciate the professionalism and wonderful job provided by Russell and his crew. He kept us updated constantly on what was going on with our home and what we could expect next. More importantly- they actually showed up when promised. Incredibly polite and they were so careful with our property. Work areas were always kept neat and I felt as though they really cared about my home. Very glad I chose to go with this service.
pro avatar
Damon M.
Jan 20, 2017
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Hired on Thumbtack

Hired on Thumbtack

We had several walls on the inside and out damaged by leaky windows. Puroclean did a great job explaining what would be done in a way I understood it. They answered all of my questions making me feel at ease with how my home was about to be turned upside down. They did great work handling the removal of all damaged materials. They also referred us to an excellent contractor to handle the repair and restoration work which left behind absolutely no signs of any repairs being done to the home. UPDATE: Months after the work was completed I found out that Puroclean never properly filed the report with my insurance company resulting in the insurance is now refusing to cover their work. I was forced to pay Puroclean out of my own pocket for what was supposed to be insurance work. One of my questions that I asked Puroclean initially was "Do you work directly with the insurance company?" The answer I got was YES. This did not happen. Very disappointed and in the end I got screwed!
Puroclean Emergency Restoration Services's reply
I am so sorry to hear about your frustrations with the insurance and paperwork side of the job. We have provided the normal paperwork for your job and it was our understanding that the insurance company paid you for the work we performed. Once payment was made to you, we assumed everything was completed as required. If that is not the case and there is something more the adjuster needs, he/she can contact us directly and we will happily assist in whatever way is needed.
Water Damage Cleanup and Restoration
pro avatar
Janice W.
Jan 20, 2017
·

Hired on Thumbtack

Hired on Thumbtack

The Sellers were extremely satisfied with the professional staff and for a job well done.
Mold Inspection and Removal

FAQs

  • What education and/or training do you have that relates to your work?

    My employees and myself are IIRC certified mold remediation technicians.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Look for someone who has good reviews, presents themselves professionally, and is Mold Remediation Certified.