FAQs
- What is your typical process for working with a new customer?
1. Assess the issue and gather background information from the customer. 2. Provide options for repair and repair estimates, if adequate information is collected. 3. Arrange meeting for repair or remote session if repair is possible with an internet connection. 4. Invoice/Payment options (Credit cards & PayPal accepted)
- What education and/or training do you have that relates to your work?
-7 years in IT Support. - IT Support administrator for national company.