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Hired 173 times
4 years in business
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Jul - Dec
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They had the lowest bid, I asked him if he was sure about his bid and he assured me he was. But then everything was a la carte. I told him initially I was putting my house on the market and it needed to look like new. Then he acted surprised I wanted doors and trim painted. They were very messy and it was 3 times longer than they said it would be. Save yourself the trouble hire someone else.May 18, 2017VerifiedRoss Property Services, LLC's reply
Sonya, It's extremely unfortunate that this is how you're describing your experience. From the first walk through (as we do with all customers) we ask if you would like walls, trim, ceiling, doors, closets (etc) painted. As Jeff walked through each room you only approved certain items to be handled. If we paint walls only, it's going to be cheaper (labor and materials) than it would be to paint the walls, trim, ceiling, doors and closets. This was described and explained on several occasions in detail with you. The reason this project took longer than the initial guesstimate, was due to all the items you kept adding to the project. We 100% will own up to the temporary mess that was made. As soon as we saw our employee did this, he was fired. He did not step foot back on your property again and we did everything in our ability to make it right and we did. We left the house extremely clean (even hired a cleaning company to help you - since you had an event that weekend). We sent a very clear quote to you with pricing broken down on each item so there was no confusion for you or us. We had you, your husband who lives in the pool house and your daughter giving all different directions to our crew. We were drug into your divorce and absolutely agree that the communication was poor due to your household conflict of refusing to communicate to each other and us. We walked the job with your husband after all touch-ups were made and he stated that he was completely satisfied with the job and made full payment. We are very sorry for the small mess on the deck (which was immediately resolved), but would have to agree with you that this project did not go well. We appreciate your business, but unfortunately will not do business again in the future. Thank you.
Epoxy Floor Coating
Things started out great with good response. There was a bit of sloppy painting. Prior to engaging, we requested and were given a year warranty on peeling. However, when paint peeled, our efforts to reach out to resolve the issue were ignored.Aug 15, 2018Verified
I am very happy with the end result. My house looks so good I may put off the painting for another year!Mar 9, 2017Verified
Deck Staining and Sealing
RPS has great customer service and response time. Jeff cleaned our gutters, pressure washed, stained our deck and painted. Jeff was very professional, knowledgeable and most importantly thorough making his work amazing. We couldn't be happier with the outcome and will be referring RPS and using them again in the future.Nov 12, 2016Verified
Jeff was a professional throughout the process. He responded quickly to questions and did an outstanding job on our property and was prompt. He pressure washed our entire house, patio, sidewalks and cleaned our gutters. It all looks wonderful. Our patio looks brand new! We would recommend Ross to anyone looking to have this work done.May 11, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Every job is priced differently, we are willing to negotiate.
- What is your typical process for working with a new customer?Call us and provide basic info on services needed. We will ask a few questions (Square footage, etc) and provide quote over the phone.
- What education and/or training do you have that relates to your work?We are experts in pressure washing, window cleaning and building restoration with over 15 years experience.