Hired 9 times
2 years in business
(Eastern Time Zone)
8:00 a.m. to 9:00 p.m.
Additional services needed
Packing belongings into boxes,
I've moved up and down the East coast over the past 9 years, and of course have had MANY crazy experiences with moving companies. That said, Latitude was the most professional of them all, to say the least. They were actually ON TIME, did not break anything, and really knew what they were doing when it came to taking care of my priceless vintage pieces. I would recommend this company, hands down.Jan 19, 2018
Latitude was very professional throughout the move. It was a uncommonly good experience. They kept in contact with me, confirmed pick-up 24 hours in advance and then 60 minutes before the truck arrived. Confirmed delivery date twice and called delivery point 60 minutes before delivery. They followed up with me by phone to confirm delivery and satisfaction. Moving guys were concerned, efficient and the goods were delivered without damage or incident. Price was fair. I was very pleased. Would certainly use them again and would highly recommend them. Excellent job !Jan 19, 2018
Several of my customers have used Latitude and have had great experiences with the company ! Im a realtor In Jax Florida and several of my customers are moving from out of state and its a grueling process moving across country with everything you own, putting trust in movers that you really do not know, and are just trusting the process .. Well Latitude has made the experience of moving for my customers very easy and worry free !!! I thank you for taking care of my customers and their valuable things and treating their things like your own !!Jan 19, 2018
These guys are great! I had some old, heavy pieces to move into storage and Latitude could not have been better. They arrived early, came with all the tools needed for the job and moved my things with amazing care and efficiency. Next time I need help with a move I'll be calling Latitude first!Jan 15, 2018
Very professional! They want the extra mile to ensure all of our needs were met. I would highly Reccomend their services!Jan 15, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Every move price is determined by distance and the inventory/items to be moved. Moves that are less than 150 miles are usually priced by the hour... while moves greater than 150 miles are priced with a flat rate or by the amount of space the items need on the truck. We rarely have more than one customer's load on our truck so we typically price with a flat rate which is determined by the inventory. All of our prices are guaranteed and our customers NEVER have to worry about surprise price increases or hidden fees.
- What is your typical process for working with a new customer?First, we like to learn a little about the customer's reason for moving: new job, bought a house, retiring, need a change, want to be closer to family, etc. This helps us understand a person's individual needs and builds a connection. Then we determine what is going to be moved and how much time it will take. If a customer has flexible moving dates we do our best to schedule the move at a date and time to minimize the price. We understand hiring us is just one of the many costs of moving. After the job is scheduled with a deposit to secure the day, we will periodically check in with the customer to confirm the details of the move. We ask for any inventory changes, find out if additional services or materials are required and make note of any changes to the original agreement. If a customer's changes require a change in price, we always let them know in advance to avoid any surprises. On the day of the move, the customer will receive status updates from both LMS reps and the drivers so they know the exact time of arrival. Our communication is what makes working with LMS better and easier than any other company.
- What education and/or training do you have that relates to your work?Both owners have experience in sales, operations and dispatching for a national carrier. There they learned a lot of what makes a moving company successful and that there was a lot that could be improved to ensure each customer had a positive experience. Every mover and foreman has at least 3 years of professional moving experience. Most of our guys have worked nationally and are happy to stay close to home.