Hardwood Floors Fort Worth
About this pro
Very pleases with the hardwood refinish work your company did at my house. Will recommend to friends and family.Jun 21, 2016
Communication on the front end was good. However, the final project was very unprofessional and the concern they showed for the quality of work was not acceptable. Tried reaching out to get them to fix it as I am not an overdemanding or nasty customer, but they showed no urgency or desire to fix it. Even offered to just "refund" $250 and I was like "No...I just need the flooring laid and done properly for the work you've been paid for." They've gone missing and are nowhere to be found now.May 18, 2016VerifiedBobby T.'s reply
I’m sorry you had a bad experience with Hardwood Floors Fort Worth. We’ve been in business 10 years, we serve thousands of customers, and we strive to provide the best hardwood flooring solutions for the community. As with all of our jobs, we are committed to making sure our clients are 100% satisfied with our work before we call a job complete. With that said, this was a job to lay down rubber mats. My team went into this job as a favor for the client because the first crew he hired did half the job never returned. My team had to fix the previous contractor work and still provided the best solution under the circumstances we were given. We have tried to reach out to the client and have even offered to buy all new rubber mats and go back over the job. We are still available to help you and are happy to fit it in with your schedule. We pride ourselves on providing great customer service and the best hardwood flooring solution. Again, sorry for any miscommunication and have a great day! - Bobby Thomas
- What is your typical process for working with a new customer?Refinishing and installing hardwood flooring is different for every projects. Sometimes the client needs help moving furniture or office equipment, other times we put in hardwood floors in new homes. We pull up old floors and fix existing floors. Some clients already have their own hardwood floors purchased and others have no idea where to start. The point here is that every new customer has different wants and needs. We are happy to help at any point along the process.
- What types of customers have you worked with?Home Owners Business Owners Home Builders Real Estate Agents Remodelers Commercial Developers
- Describe a recent project you are fond of. How long did it take?Installing and refinishing hardwood floors are always very fun projects for us. They really transform the way a home or business setting looks. Our customers are always amazed how new or refinished hardwood floors change the whole look and feel of a room.