|Monday||6:00 a.m. to 5:00 p.m.|
|Tuesday||6:00 a.m. to 5:00 p.m.|
|Wednesday||6:00 a.m. to 5:00 p.m.|
|Thursday||6:00 a.m. to 5:00 p.m.|
|Friday||6:00 a.m. to 5:00 p.m.|
Luxury Remodeling and Installations, LLC
About this pro
I scheduled an appointment with them at 12:30 but they never showed up. When I texted them about the appointment on the same day they were really rude to me. They are not customer service oriented and I question their quality of service. Next time you need to say that you will not adhere to an appointed time unless you talk to someone on the phone before you come out. When you did call you would have gotten a busy signal so you would have known I was home. I'm finished with this. Don't bother me anymore.Jun 29, 2018VerifiedTroy W.'s reply
We are very sorry that you feel this way. Mam we called you on 3 different occasions. You chose to not answer or call us back. We tried and tried to get ahold of you even through texting. We Are are very customer oriented in every way possible and our reviews provide plenty of evidence on this matter. We explained in detail when you called that you must answer the phone or reply in a timely manner or we would need to reschedule at a time that you would be available and you agreed and understood this over the phone. I'm sorry that your schedule did not agree with the appointment that was discussed.
Troy bid an install job far cheaper than the big box stores did. He got me scheduled within a day of my request (even offered same day!) and arrived promptly. We will be giving more work to Troy!Jan 18, 2018Verified
From the beginning to end it was a smooth process. Troy’s responsiveness and input helped me decide what items I needed to buy to complete the job. Although I mismeasured the dimensions and bought the wrong size sink he was gracious enough to go to Home Depot with me and pick out the right sink for my home. Can not express how professional and polite he was. Will definitely call again for future projectsJan 7, 2018Verified
Troy was awesome! He was timely and responsive. A true professional. I highly recommend him to anyone else. You took care of my last-minute appliance removal project. Thank you Troy!Jun 7, 2018Verified
Troy was incredible! Quickly responded to my request and communicated on availability and opportune work times flexible with my schedule. He texted on the way and showed up right on time. Very important to me as I was on a tight schedule with work. He quickly diagnosed the problem, and repaired my outdoor hose bib/faucet. Capable, friendly, and professional and value conscious. If I have ANY plumbing needs my first call will be to Troy. Outstanding work.Jun 6, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?It's extremely hard to price something blind in the industry that I'm in. Seeing the job 1st is the only way to get a full quote the other is just a estimate.
- What is your typical process for working with a new customer?I personally come out and meet with all my customers. I like to thoroughly explain the work that I am there to see that way my customers know exactly what I'm doing so there is no confusion we want our customers to feel they have chosen the correct guy for the job.
- What education and/or training do you have that relates to your work?I've been working in the business for 7 years. I have a Comercial background so quality and safety is my huge focus.