FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We build out our proposals based on specific, individual company needs. We create a budget and timeline and once they’re approved, we stick to them. Our pricing is all inclusive and we explain everything in advance. There are no unexpected costs and the client always know what she is paying for. We may offer discounts based on volume or service bundling.
- What is your typical process for working with a new customer?
We ask, listen and understand. We begin each project by gaining a solid understanding of who you are, what you do and why you do it. This helps us create strategic solutions that communicate the right messages and express your unique brand identity. Once we learn about your business, we brainstorm ideas that we later filter and combine to create a unique, cost-effective solution aimed at solving your specific problem and achieving your stated goal. Be it brand awareness, lead generation, or increased conversion rates, we always stick to the point. Once our proposal is ready, we explain it in detail, so you, our client, understand how it all will work. We address all your questions and concerns, so you are completely happy with all the steps. Once the work is commissioned, we periodically do status checks on progress and deadlines to keep you on track. We are a business just like yours. We take our work very seriously and do whatever it takes to make sure your business is well catered to.
- What education and/or training do you have that relates to your work?
We are a small team of individuals that are well trained and educated in their specific field. We have a couple of full-stack developers, who take care of all our clients' (and our own) technological needs. They know PHP, Ruby, javascript, MySQL, and lots of other acronyms you've probably never heard of, but make the Internet tick. We've got a few team members with Masters in Marketing, who are very passionate about their work. They live and breathe SEO, PPC, twitter, instagram, and facebook. They would even design your old-school print flyer, if this will help your campaign. They are that passionate. Finally, we've got a couple of business guys (a CFA and an MBA) that make sure anything we're doing helps our clients' business case. They know economics, accounting, operations, you name it. If it's boring, they cover it and they cover it well.