Cool springs lock and key

Franklin, TN

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About this pro

How does your business stand out?

We enjoy bringing exceptional service to our customers. We always try to excel at being honest and trustworthy with every detail of the work we do. At Cool Springs Lock and Key, we are ready for new challenges.

What do you enjoy about the work you do?

We enjoy what we do because we get to meet new people every day. Honestly, that's the best part. Each job we do presents new challenges which helps to keep us motivated and on our toes. We love figuring out the puzzle. Our team is awesome and we enjoy working with each other.

Location

Franklin, TN 37069

Background check

Complete

Years in business

19

Number of employees

4

Times hired on Thumbtack

16

Reviews

17 Reviews
  • Patricia M. Feb 18, 2017
    Lock Installation and Repair
    Verified Review
    Good people
    On time polite easy and complete
    John R. G. Feb 19, 2017

    Thank you Patricia. We appreciate you choosing us

  • Stephanie M. Jan 7, 2017
    Lock Installation and Repair
    Verified Review
    Kalen came on a Nashville snow day to change out my locks to electric locks. He was timely, professional and helpful. Very positive experience.
    John R. G. Jan 9, 2017

    Thanks Stephanie we really appreciate that. It was our pleasure to serve you

  • John H. Jul 8, 2016
    Lock Installation and Repair
    Verified Review
    Professional, on time, friendly and reasonable cost
    John R. G. Jul 9, 2016

    John. It was a pleasure doing business with you.Thank you very much for the great review

  • Patrick P. Jul 3, 2016
    Door Repair
    Verified Review
    Kalen did a great job.
    John R. G. Jul 3, 2016

    Patrick. It's truly wonderful to hear that you had a great experience. Thank you for your business!

  • Claire F. Jul 1, 2016
    Lock Installation and Repair
    Verified Review
    John R. G. Jul 2, 2016

    Thanks Claire!! So glad to know you enjoyed your service.

  • Angelique G. Jun 30, 2016
    Lock Installation and Repair
    Verified Review
    John R. G. Jun 30, 2016

    Angelique. Thank you for taking the time to give us such a great rating! We are grateful for your business!

  • Allison T. Jun 28, 2016
    Lock Installation and Repair
    Verified Review
    We used Cool Springs after moving into a new home and needing all locks re-keyed. Extremely professional, very fair price, good work. Would highly recommend.
    John R. G. Jun 28, 2016

    Allison it was our pleasure to serve you. Thank you for choosing us out of all the great professionals you had to choose from. We hope you enjoy your new home!

  • Adam J. Jun 20, 2016
    Lock Installation and Repair
    Verified Review
    John R. G. Jun 20, 2016

    Adam. Thank you for the five stars! We appreciate every time a customer thinks we deserves them.

  • Mickey D. Jun 12, 2016
    Lock Installation and Repair
    Verified Review
    Kalen arrived 10 min early. Did a great job rekeying my locks. Very professional. I was charged what I was quoted. I was very satisfied.
    John R. G. Jun 12, 2016

    Mickey, we greatly appreciate the kind words you've written about our company and Kalen. We know you have many choices so thank you for choosing Cool Springs Lock and Key!

  • Gary S. May 26, 2016
    Lock Installation and Repair
    Verified Review
    John R. G. May 26, 2016

    Gary, we sure do appreciate you choosing us! Hope you enjoy your new home.

  • Ralene D. May 17, 2016
    Lock Installation and Repair
    Verified Review
    Renewed house locks wonderful on time service! Professional friendly and knowlwdgeable.
    John R. G. May 17, 2016

    Ralene, it was our pleasure to assist you! Thank you again for using Cool Springs Lock and Key

  • T. S. May 12, 2016
    Lock Installation and Repair
    Verified Review
    Arrived early. Quickly re-keyed locks on all exterior doors of house. Great job. Would recommend to others.
    John R. G. May 12, 2016

    It's always so good to hear that we served you well. Thank you so much for your review!

  • Michael C. May 10, 2016
    Lock Installation and Repair
    Verified Review
    Kalen, is one of the best contractors I have ever worked with. Great to work with Cool Springs Lock & Key.
    John R. G. May 10, 2016

    Michael we truly appreciate your kind words!. It's has been a pleasure to work with you and your team.

  • Lannie S. Apr 27, 2016
    Door Repair
    Verified Review
  • Sandra S. Apr 23, 2016
    They were great. They came right out to my house and fixed the problem with my locks and even realigned my door. I would definitely recommended them to anyone having a problem with locks. They were very personable as well! Great company
  • Mike O. Apr 20, 2016
    They have always done a great job with everything they have done for me.
    John R. G. Apr 27, 2016

    Thanks Mike we appreciate your feedback and so happy you enjoyed our services

  • Josh W. Apr 18, 2016
    Fast, friendly, professional, and HONEST!
    John R. G. Apr 27, 2016

    Josh we're so happy you experienced what we strive for every day and thank you so much for your business

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Yes we do! Send us a quote request or give us a call to get an estimate based on your location and specific needs. We are very competitively priced!
What is your typical process for working with a new customer?
After greeting the customer and understanding their needs, we set up a time to give an estimate and/or complete work. Usually it can be same day service...very simple.
What education and/or training do you have that relates to your work?
Each employee is licensed and thoroughly trained with over 30 years of combined experience.
How did you get started doing this type of work?
Almost 20 years ago Bobby Ginn left the automotive parts business and started Cool Springs Lock and Key He has continued to build a honest and trustworthy business ever since.
What types of customers have you worked with?
Many different kinds. Homeowners, business owners and corporations. These are some of our more well known customers Costco, Sam's Club, Lowe's, Old navy, New york Life plus many more.
Describe a recent project you are fond of. How long did it take?
We just completed work for servcon A maintenance company. The work isn't what made this memorable for us. Although the work was good. It was the company and it members. It's always great to work together with quality people. The job took two days.
What advice would you give a customer looking to hire a provider in your area of work?
MAKE SURE THE PERSON YOU HIGHER IS LICENSED. There are many impersonators in this field.
What questions should customers think through before talking to professionals about their project?
It's not a specific question per se. It's in connecting with a company or individual who can help you uderstand what you want. We are the professionals so it's our job to guide you through the thinking process. (Unless you know what you want then we're all ears :)