What is your typical process for working with a new customer?
Usually, Provenance Rentals begins with email conversations and we direct the customer to view our website, or social media such as Instagram @provenancerentals Facebook @provenancerentals. Next, we schedule a visit to the warehouse to view our inventory. A quote and contract will be presented either there, or soon after the appointment. In order to hold items, a deposit is required and the remaining balance will be due in full 10 days prior to the event. Provenance Rentals stays in close communication until your event and we work with the client and any team member (event planner, florist, family, etc) through mood boards, email, phone calls, in-person or on-site visits. 24-48 hours prior to the event we reconfirm all details and deliver the items for your event during the agreed upon time range. You enjoy the event and we provide tear-down/pick-up services of the event, so you don't have to worry about this.
What education and/or training do you have that relates to your work?
We have been decorating events for years. We have also been collecting and traveling to uncover unique finds.
Do you have a standard pricing system for your service? If so, please share the details here.
Provenance Rentals believes in transparency. Our prices, services, packages, and delivery costs are located on our website.
How did you get started doing this type of work?
We love vintage and decorating, plus we are handy with tools (so that helps!).
What types of customers have you worked with?
We work with brides, grooms, couple, wedding and event planners, party hosts; basically any individual that wants to hold an event, or decorate a retail space.
Describe a recent project you are fond of. How long did it take?
Provenance Rentals worked on a bohemian styled shoot where we used a pleathora of our products including a full-sized peacock chair and handmade (by us) dream catchers. This shoot is slated to be published on a nature-inspired wedding blog. Check back for more details and photos soon.
What advice would you give a customer looking to hire a provider in your area of work?
1) Some customers are into DIY, but you have to realize that also creates a lot of stress, loss of time, can still cost a lot of money, and you have to transport, store and dispose/sell off items after you are done. You don't save yourself much in the end and you waste a lot of time going out and trying to find, or make things. We do that for you, so you can actually focus on you and your event.
2) Be aware of what you are getting when you are renting. There are lots of hidden costs and try to keep our costs to a minimum so the customer feels happy with that they get, as well as receive high quality items.
3) How you are treated is important. Is the service personalized? Do you feel a connection and trust with the vendor? Will they be reliable on your important day? I have had many clients say so many vendors treat them like a "cash cow." vendors who don't respond to phone calls, emails, texts, and ones that don't care about making their event special. We do the opposite: we love to decorate and want make your day beautiful, memorable, and make you happy.
What questions should customers think through before talking to professionals about their project?
Delivery/tear-down services, and any added costs with that; quality of their products (is this truly vintage?); what do any packages you have include; do you offer self pick-up? -- are just some of the questions.