What should the customer know about your pricing (e.g., discounts, fees)?
I charge $40 per hour with a 2 hour minimum for smaller jobs.
For larger jobs (scanning thousands of photos) the fees are different because of the volume of photos and the large amount of time required for the project.
What is your typical process for working with a new customer?
The most important thing is to talk in person/phone with them to see what type of project they have. Ask them their timeline. Ask how many photos do you have to scan (if a scan job). I will not quote until I have actually seen the items they are talking about. Ask them their budget.
What education and/or training do you have that relates to your work?
I am a member of APPO (The Association of Personal Photo Organizers) which is a world organization. They have great training we go through and encourage us to take additional classes to keep up with technology.
How did you get started doing this type of work?
I was retired from corporate america and had been a Creative Memories consultant, but enjoyed digital rather than traditional scrapbooking. So I decided to start my own business after much thought.
What types of customers have you worked with?
Clients who had boxes of photos they wanted to get scanned and give copies to other family members. Those that just wanted to have a memory book made. During the holidays many want personalized gifts like: ornaments, calendars, mugs, glass cutting boards, key chains, totes and many other items.
Describe a recent project you are fond of. How long did it take?
Typically the scan jobs I do can last months because of the huge volume of items, but some jobs are smaller and can take a much shorter period of time.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure the provider is trustworthy. Will they hand deliver the finished project. What extra charges do they charge. Are they doing the work 'in house' and not sending them to a third party.
What questions should customers think through before talking to professionals about their project?
What type of project are they wanting.
What is their budget.
What is the timeline. When exactly does it need to be done.