Hired 113 times
25 years in business
(Mountain Time Zone)
8:00 a.m. to 5:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Gutter Cleaning and Maintenance
Great JOBOct 6, 2018Verified
I would expect a window cleaning company to understand that each window screen is specifically measured to fit each window. After multiple attempts, Window Genie could not manage to get the right screens in the right windows. Instead, they bent the screens to get them to fit in the wrong windows, and misaligned others. The wife of the owner then blamed me for this, and got rather nasty in communications. The owner then came out and tried again, but did not do much better. Overall, this was a very negative experience.Jun 24, 2018VerifiedWindow Genie of the East Valley's reply
James, I am sorry you are disappointed in how we put the screens back on. Sometimes we do make mistakes. It's been more than three months since your window cleaning, so I do not specifically remember this situation. If you would like us to come back out and correct some errors, let us know. We guarantee our work.
Best experience with a window washing company! Posted my request on Thumbtack, and had an immediate response from Melissa at Window Genie. She had a crew in the area and arranged for them to accommodate us within the hour. Amazing! Will absolutely use Window Genie again.Sep 23, 2016Verified
Brent was so nice and very helpful! I can't wait for his team to come clean my windows next week.Jul 15, 2017Verified
Melissa was so friendly and responsive, she had my appointment set up within a day, and explained everything very thoroughly. The two techs, Sean and Christopher, could not have been more professional. They did a fantastic job, my windows and screens have never looked so good.May 8, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We have Window Washing services that start at $99.00, House Washing at $179.00, Concrete Cleaning at $129.00, Solar Panel Cleaning at $129.00, Window Tint installation at $149.00 and Holiday Lights installation at $499.
- What is your typical process for working with a new customer?Window Genie is extremely customer focused. When providing a proposal we like to have a conversation via phone on exactly what the customer needs entail. If possible, it's often beneficial to go to the house and do a thorough review of the home and explain how we can help beautify their home. Upon being hired for a project, Window Genie will send out an email to our customers the day before the service is scheduled. This email will confirm the appointment and provide photos of the technicians that will be working on their home the following day. Our technicians always call the customer when they are on their way to the job. Once they arrive, they will do a walk through of the project with the home owner to confirm the details. And, upon completion of the project, we also walk the homeowner around the house to confirm all the work has been completed to their satisfaction.
- What education and/or training do you have that relates to your work?Brent and Melissa Windsor are owners of Window Genie of the East Valley. Both have had successful business careers in sales, marketing and management. In 2015 they ventured out on their own to become small business owners. Additionally, they have been through extensive training in all aspects of their business.