Window Genie of the East Valley

Gilbert, AZ

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About this pro

How does your service stand out?

All Window Genie technicians are professionals and extensively trained. Each is bonded and insured. Not only will you get the best quality service in everything we do, you will be amazed at how friendly and respectful our technicians are. Prior to each appointment you will receive an email from the office, reminding you of your appointment. The email will also include photo IDs of the technicians who will be taking care of your home. Lastly, they will personally call you when they are on their way and let you know what time to expect them. Once we have completed each job, all customers are asked to review the work to make sure all services have been performed to their satisfaction. We will EXCEED your expectations!

What do you enjoy about the work you do?

We love the smiles on our customer's face when they have the opportunity to see the work we have completed. Whether it's a sparkling clean window, new window film to help reduce heat, solar panels performing at maximum efficiency, gutters that now run smoothly or a freshly power washed patio, pool deck, house or drive we always strive to do our best when beautifying your home. We do the jobs nobody likes to do, but when completed we can truly make a difference in the look and feel of your home. Knowing that we have improved our customer's ability to enjoy their home is of great satisfaction. And all the pets are Amazing. We love getting to know your furry family members!
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Location

Gilbert, AZ 85296

Background check

Complete

Years in business

23

Number of employees

5

Times hired on Thumbtack

102

Reviews

51 Reviews
  • Danielle M. Jul 14, 2017
    Window Cleaning
    Verified Review
    Brent was so nice and very helpful! I can't wait for his team to come clean my windows next week.
  • Suren S. Jun 8, 2017
    Pressure Washing
    Verified Review
    Working with vendor on price & scheduling the work.
  • Richard O. Jun 5, 2017
    Window Cleaning
    Verified Review
    Stay with the quote you provided. At first it was $99 and then $129 because the $99 doesn't include screens and tracks which I was told that you just dust them . Then when the 2 guys came to my house the price was increased to $186. I have a written quote that I showed you 2 guys. I know the quote was from 10-26-16 but you said you would honor that price when I spoke with you. 87% increase from original $99 and 45% increase form your $129 . My windows are not that dirty and I would be happy for anyone to come look. I got quotes for less but these people seemed honest so I decided to hire them I even have everything in writing and the 2 guys said the $129 didn't include screens and tracks. I even showed them in writing. But when he called Brent he was told that it didn't include screens and windows. Not good business.
    Melissa W. Jun 5, 2017

    I am sorry you were disappointed. Our quotes are good for 30 days, as noted on the quote form. We offered to reduce the revised price to $162, which is still well below our standard pricing. Again, sorry we were not able to come to a resolution.

  • Karol M. May 17, 2017
    Window Cleaning
    Verified Review
    Good service. Windows look great after
  • Kimberly B. May 17, 2017
    Solar Panel Cleaning or Inspection
    Verified Review
    On time. Professional. Overall great experience.
  • Lisa F. May 8, 2017
    Window Cleaning
    Verified Review
    Melissa was so friendly and responsive, she had my appointment set up within a day, and explained everything very thoroughly. The two techs, Sean and Christopher, could not have been more professional. They did a fantastic job, my windows and screens have never looked so good.
  • Carrie B. Apr 13, 2017
    Window Cleaning
    Verified Review
    Great experience....highly recommend!!
    We just had our windows cleaned by Window Genie and they look amazing!! Melissa was great to work with to get things scheduled. She sent out an email with a photo of the technicians the day prior. The technicians were on time, very professional and polite. We highly recommend them and look forward to having them come out again in the future!!
  • Michele M. Mar 22, 2017
    Window Cleaning
    Verified Review
    Excellent will use again
    Liked that they sent photo id prior to arrival, excellent job widows, tracks and sunscreens look wonderful...
  • Penny B. Mar 16, 2017
    Window Cleaning
    Verified Review
    Good people, good job!
    Great owners, personable, informative and professional. E-mailed a picture of the guys comming to my house, which was appreciated. Two young men arrived in a professionally marked vehicle, they were polite, answered my questions, followed instructions and did a good job.
  • Mary S. Mar 2, 2017
    Gutter Cleaning and Maintenance
    Verified Review
    Good Work!
    The young men who came today (Chris and ?) were very nice. We only had 2 areas that needed to be checked. They did a good job and we are satisfied. We will probably contact Window Genie the next time. n Probably after the summer storms when gutters and down spouts need attention.
  • Jennifer W. Dec 22, 2016
    Window Cleaning
    Verified Review
    Clean windows and friendly, efficient workers. Would hire them again.
  • Kim S. Dec 21, 2016
    Window Cleaning
    Verified Review
    Fabulous Job
    The whole company was very professional and very prompt. I dealt with Melissa, Brett, Anthony & Alex. I would highly recommend them.
  • Barbara H. Dec 17, 2016
    Window Cleaning
    Verified Review
    Great window cleaning experience
    Melissa was so nice to speak with and think that the tech did a great job! Very professional! Would really recommend them to others.
  • Brittany P. Nov 29, 2016
    Window Cleaning
    Verified Review
    Choose Window Genie!
    My husband is hard to impress! But, he was definitely impressed with Window Genie. Our windows are great and it is a dramatic difference in our house. Prices are fair for the quality. We will hire again without question.
  • Jennifer L. Nov 3, 2016
    Window Cleaning
    Verified Review
    Happy Customer
    They did an amazing job and we couldn't be happier with how well our windows were cleaned.
  • Dianne J. Nov 1, 2016
    Window Cleaning
    Verified Review
    Windows sparkling clean
    Had our windows cleaned ... they look wonderful and the young men who did them were very nice, and professional.
  • Nancy H. Oct 29, 2016
    Window Cleaning
    Verified Review
    Window and screen cleaning.
    I had this company clean the sun shades and exterior windows of my home. I am very satisfied with their services. Will call again as needed.
  • Kari K. Oct 18, 2016
    Window Cleaning
    Verified Review
    Awesome service!
    Quick response to receive quote and set up an appointment. Did an excellent job on the windows.
  • Peter R. Sep 25, 2016
    Pressure Washing
    Verified Review
    Great job on power wash and windows service!
    Very good service and communication. Jamie and Luis had to do the power washing 2X due to difficult pavers but stuck with it. They also cleaned the windows the best we have ever had. Very good work and easy to work with. Brent did the estimate and was knowledgable and listened to our comments and followed thru on everything.
  • C. S. Sep 23, 2016
    Window Cleaning
    Verified Review
    Excellent service!
    Best experience with a window washing company! Posted my request on Thumbtack, and had an immediate response from Melissa at Window Genie. She had a crew in the area and arranged for them to accommodate us within the hour. Amazing! Will absolutely use Window Genie again.
  • Saralee R. Sep 16, 2016
    Window Cleaning
    Verified Review
    I will recommend them to my friends
    Such nice people. Caring and efficient. Really liked them.
  • April R. Sep 14, 2016
    Window Cleaning
    Verified Review
    Window Genie granted my wishes!
    I am very satisfied with the service provided by Window Genie. Professional staff was very accomodating to my needs. I also found out they provide additional services such as power cleaning my roof. They were kind enough to come to my home on very short notice too. We use again!
  • Latifa R. Sep 8, 2016
    Window Cleaning
    Verified Review
    Will use again
    Great job came out same day for estimate work was done the next day very happy and would use again
  • Loree E. Aug 28, 2016
    Window Cleaning
    Verified Review
    They were very professional. Showed up on time & went straight to work. I will definitely be using them in the future! :)
  • Coco L. Aug 13, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    We hired Window Genie to clean out our gutters. They were prompt, courteous, efficient and very reasonable in their pricing. We will use them again and again and refer them to friends and family whenever the opportunity arises!
  • Baris B. Aug 11, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Brent from windowgenie contacted right away and after a quick phone call, he came to the project site to give me a quote. Quote was very reasonable and he honored all discounts and promotions listed on their site without me bringing up. Work was scheduled quickly and got completed on the scheduled day. Technicians were friendly and nice. They dida great job. From start to end I had a great experience.
    Melissa W. Aug 11, 2016

    Thank you Baris. Our technicians take great pride in doing a good job. I am glad you are happy and we look forward to working with you again!!

  • Lisa R. Jul 28, 2016
    Window Cleaning
    Verified Review
    Prompt, nice and did good job.
    Melissa W. Jul 28, 2016

    Thank you, Lisa! Nothing makes us happier than to know our customers are happy!!

  • Jim G. Jul 21, 2016
    Window Cleaning
    Verified Review
    Did a super and complete job..
    Melissa W. Jul 25, 2016

    Thank you, Jim! We are so happy you are pleased. We look forward to working for you in the future!

  • Monica M. Jul 6, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Melissa W. Jul 14, 2016

    Thank you, Monica! Let us know how we can help you in the future. We appreciate your review!

  • Adela F. Jul 2, 2016
    Window Cleaning
    Verified Review
    In two words: courteous and efficient. Job well done from estimate to finish. Will recommend without reservations.
    Melissa W. Jul 14, 2016

    Adela - We have the best technicians - thank you for your endorsement. We take our business seriously and are thrilled to make our customers happy!

  • Patricia C. Jun 30, 2016
    Window Cleaning
    Verified Review
    Window Genie pressure washed large patio and pool deck in our back yard, and they pressure washed smaller patio and walkway in front of house. They also washed both inside and outside of all of our windows, including 11 French doors with lots of panes. I was SO pleased with the pleasant attitudes and work ethic of the two young men who did the job! We will definitely call Window Genie again. Thank you!
    Melissa W. Jul 14, 2016

    Thank you, Patricia! We appreciate your business and look forward to working with you again!

  • Katherine H. May 11, 2016
    Window Cleaning
    Verified Review
    Window Genie did a great job washing our windows and screen and cleaning all the tracks. They also power washed our pool deck and soft washed the exterior of our home. We appreciated that they called ahead with an ETA and worked throughout the day to get the job done well while not sacrificing the quality of the work. They were extremely professional and did an amazing job at a reasonable price—everything sparkles like new! I would highly recommend them and plan to use their services again
    Melissa W. Jul 14, 2016

    Thank you for taking the time to write a review! Your happiness in our work means the world to us! We look forward to assisting you again soon!

  • Monique T. May 9, 2016
    Window Cleaning
    Verified Review
    Worked within my tight timeframe. Would n will hire again
    Melissa W. Jul 14, 2016

    Hi Monique - We are so happy to hear you were pleased. Let us know how we can help in the future! Thank you!

  • Marie A. Apr 27, 2016
    Pressure Washing
    Verified Review
    They were very nice and timely. Price was fair. Howeever when the sun hit the windows in the afternoon, ther were lots of streaks.
    Melissa W. Jul 14, 2016

    HI Marie, I'm sorry that we did not provide the quality of work we promised. Please call me. We'd be happy to fix our window cleaning job - We provide a streak-free guarantee and stand by our promise!! Feel free to call us at 480-454-3985

  • Janie M. Apr 22, 2016
    Window Cleaning
    Verified Review
    Melissa fit us into her busy schedule with only a 2 day notice. The team was professional and did an outstanding job. We will definitely use the again.
  • Bettina B. Apr 19, 2016
    Window Cleaning
    Verified Review
    They came right away, and provided an estimate. They were very professional.
  • Eric S. Apr 8, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    They were very professional and responsive and the phone but turned down the job.
  • Bill F. Apr 1, 2016
    Pressure Washing
    Verified Review
    I scouted the competition and lucked out when Thumbtack found Window Genie. This job required an immediate deadline: pressure washing our house exterior and a courtyard and patio, dusting blinds and washing (inside and out) 50 windows, and painting a 100-foot wall. Melissa and Brent, the owners, found a way to meet our deadline, but the bigger benefit was the quality of the work and the character of Melissa, Brent, and the crew. Brent became a crew member in order to meet the deadline--and he not only washed windows, but he painted the fence. We would use Window Genie without any reservations.
    Melissa W. Apr 3, 2016

    Thank you, Bill. It was a pleasure working for you and helping you beautify your home! Please stay in touch!

  • Lana H. Mar 26, 2016
    Window Cleaning
    Verified Review
    Very nice gentlemen, on time, perfect job done, will Definately use service again!!!
    Melissa W. Apr 3, 2016

    Thank you, Lana! Looking forward to working for you again in the future!

  • Meg M. Mar 17, 2016
    Window Cleaning
    Verified Review
    Window Genie did a great job washing our windows. We appreciated that they called ahead with an ETA and worked efficiently to get the job done while not sacrificing the quality of the work.
    Melissa W. Apr 3, 2016

    Meg, we are so happy you are pleased with our work! Thank you!!

  • Jennifer M. Mar 11, 2016
    Window Cleaning
    Verified Review
    Window Genie was great! They were extremely professional and did an amazing job. I would highly recommend them!
    Melissa W. Apr 3, 2016

    Thank you, Jennifer! Let us know when you are ready for your next window cleaning. We appreciate your kind recommendation.

  • Mitch M. Mar 3, 2016
    Window Cleaning
    Verified Review
    very nice job...came during designated time, stuck to the quote and did quality work...woulet use them again
    Melissa W. Mar 4, 2016

    Thank you, Mitch! We are pleased you were happy with our work!

  • Nancy B. Feb 9, 2016
    Window Cleaning
    Verified Review
  • Richard S. Jan 7, 2016
    Window Cleaning
    Verified Review
    Being quite candid, I choose Window Genie because of the owner Melissa who was honest fair and sweet. I did compare her bid with a person not recommended by Thumbtack, who was less expensive. Also two other companies from Thumbtack contacted me, right away, but I never heard back from them. So if it weren't for the person, Melissa, I would rate Thumbtack a bust!
  • Caroline R. Dec 4, 2015
    Window Cleaning
    Verified Review
    I needed my windows washed for tenants moving in. I was quoted a very fair price and the job was well done. Melissa and Brent were very nice over the phone and provided top notch service. I will use their services again for sure.
  • Jeanne D. Nov 18, 2015
    Window Cleaning
    Verified Review
    We hired this company to wash our windows & screens, a solar panel & 2 solar tubes. We were under the impression that the tubes would be cleaned. Upon their arrival we were told they just hosed from the ground. There were leaves in one tube and we were disappointed that it would not be cleared out. It appeared they were in a hurry at the end and did not check everything out, leaving 2 screens on the side of the house. The owner apologized and returned the next morning to place the screens, along with a gift certificate toward our next job. Disappointing, but will give them another chance. Also appreciated that they emailed me the picture and name of the technicians that would be servicing our home. Kudos for safety!!!
  • Doug M. Oct 30, 2015
    Pressure Washing
    Verified Review
    Quick response and quick service. VERY happy with the overall customer service and the job well done!
  • Lin M. Oct 18, 2015
    Window Cleaning
    Verified Review
    Excellent job cleaning all of the windows, screens and tracks. I will definitely use them again.
  • Sherry L. Oct 9, 2015
    We had our windows and screens cleaned.
  • Vic J. Oct 9, 2015
    They washed all exterior and interior windows and power washed the exterior of our home.
    Melissa W. Oct 17, 2015

    Thanks, Vic! We are happy you were pleased with the results.

  • Mona M. Oct 7, 2015
    Window Genie came to my house and cleaned the windows, inside and out; and the screens! I have an even more amazing view now of the Superstition Mountains!! They were truly professional and I would recommend them to anyone!!
    Melissa W. Oct 9, 2015

    Thanks, Mona! We appreciate your business. As a member of our "Customer Care Program," we'll see you in 6 months for your next window cleaning... and it will be at a reduced rate!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We have Window Washing services that start at $99.00, House Washing at $179.00, Concrete Cleaning at $129.00, Solar Panel Cleaning at $129.00 and Window Tint installation at $149.00.
What is your typical process for working with a new customer?
Window Genie is extremely customer focused. When providing a proposal we like to have a conversation via phone on exactly what the customer needs entail. If possible, it's often beneficial to go to the house and do a thorough review of the home and explain how we can help beautify their home. Upon being hired for a project, Window Genie will send out an email to our customers the day before the service is scheduled. This email will confirm the appointment and provide photos of the technicians that will be working on their home the following day. Our technicians always call the customer when they are on their way to the job. Once they arrive, they will do a walk through of the project with the home owner to confirm the details. And, upon completion of the project, we also walk the homeowner around the house to confirm all the work has been completed to their satisfaction.
What education and/or training do you have that relates to your work?
Brent and Melissa Windsor are owners of Window Genie of the East Valley. Both have had successful business careers in sales, marketing and management. In 2015 they ventured out on their own to become small business owners. Additionally, they have been through extensive training in all aspects of their business.
How did you get started doing this type of work?
With the goal of building a company they could be proud of, Brent and Melissa Windsor chose owning a Window Genie franchise . Window Genie, a franchise started in 1993, offered them multiple services (window washing, pressure washing and window tinting) to provide their customers. Additionally, Window Genie is focused on providing quality services and excellent customer service.
What types of customers have you worked with?
Window Genie services both residential and commercial accounts. Many of our customers love our Window Care Program that provides window cleaning multiple times during the year keeping their windows are sparkling clean all year long. Some services we specialize in are: WINDOWS - Window cleaning, both interior and exterior - Bug or sunscreen wash (our process actually dissolves the dirt off the screen) - Dusting and vacuuming the dirt from the window tracks POWER WASHING - Exterior stucco wash - Driveway, sidewalk and patio power wash - Paver power wash - Pool deck power wash - Pool furniture wash WINDOW TINTING - Residential and commercial windows to reduce heat and glare - Safety film to provide additional security to homes and businesses - Decorative film beautifies the home while also eliminating the ability to see into a window SOLAR PANEL CLEANING - Solar panels that are not cleaned on a regular basis can reduce their performance by as much as 30%
Describe a recent project you are fond of. How long did it take?
Recently, a customer had some trees and brush removed from the back of their home. In removal process their pool area became overly dirty, spreading across their pool deck and onto the windows. Window Genie was able to provide multiple services that returned the home to its original beauty. This was a full-day job that involved interior and exterior window cleaning, screen cleaning, pool deck power washing, pool furniture washing and driveway power washing. Upon completion of the job, the customer realized how beautiful their view was with the clean windows and sunscreens removed. We then returned the following week and applied window film to several windows so they could keep the heat down without having to put their sunscreens back up. The customer was extremely happy and ended up with a beautiful home. We will be going back 2-3 times each year.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure the company you are working with is insured, licensed and bonded. Window Genie definitely is. Make sure the technicians are professionally trained and offered continuing education. It's also important that any service provider arrive to the job on time and treat your home like it was their own. And finally, for your safety, Window Genie employees, wear uniforms, carry ID's and drive a vehicle wrapped in Window Genie graphics.
What questions should customers think through before talking to professionals about their project?
Questions we often ask: 1. How many windows do you have? 2. Do you want your windows cleaned inside and/or outside 3. Would you like your screens cleaned? 4. Would you like the window tracks vacuumed? 5. Are there any sliding glass doors involved? 6. Is the home single story or two story? 7. Do any of your windows have window pane blocks on the exterior of the glass or are they between the panes of glass? 8.Are there any hard water stains, paint splatters or hard to remove debris on the glass that need to be removed?