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Network Support ServicesJul 22, 2018Verified
Bill and his team have been a great help with setting up and maintaining our IT needs. It is a great comfort to know I have a support system in place with HTML.Jun 12, 2018
Glenview Theatre Guild G.
Bill and HTML Global have been hosting and designing the website for Glenview Theatre Guild for as long as we can remember. He is always willing to make updates and changes to the site whenever we need them. He is working on implementing a ticketing system for us to use in the future. Thank you Bill & HTML Global!May 11, 2018
HTML Global always completes my tasks in a quick and professional manner. I am always so impressed at their responsiveness, and especially their value. They care about their customers and want to see their businesses succeed.May 9, 2018
Amazing! Great!May 11, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?We use a rate card pricing structure, all customers get the same pricing, we offer block discounts (the more you buy the bigger the discount). We also offer fully managed services where you pay one set price and we take care of everything.
- What is your typical process for working with a new customer?We typically have a conversation about the client needs to ensure we are a good fit and can deliver what they want. We then return a quote or multiple options depending on the client's needs. Once a client makes a selection we then start the project and have a kickoff meeting to get everyone on board.
- What education and/or training do you have that relates to your work?Our team collectively holds hundreds of certifications across many vendor requirements. If we don't have the right person we will get someone from one of our partners to ensure the customer gets taken care of properly by a trained professional.